Shahrukh Jode
Malad East
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills and also demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
6
6
years of professional experience
Work History
Manager
Kotak Mahindra Bank Ltd
Mumbai
06.2023 - Current
- Taking care of the TASC segment in Branch banking.
- Handling Cluster in the South Bombay and there are total 10 branches in the cluster.
- Look after the TASC leads from branches as well as NTB source from open market, Referencing and cold calling.
- Managing a portfolio of around 180 plus customers and the RV value of a book is 100 crore.
- Led branch operations and ensured compliance with banking regulations
- Ensured compliance with all applicable laws, regulations, industry standards.
- Core responsibility is to add NTB customers and Built-up CASA Book from existing clients and OTB book enhancement in term of new acquisition and value.
- Grow OTB book every month by 2 crore AMB.
- Also giving digital penetration to the customers like CMS, payment gateway, ECMS, QR code, POS, Net IT Etc.
- In a month at least 1 salary COCO code we have to generate and last but not the least cross sell all banking products as per customers needs.
- Analyzed business performance data and forecasted business results for upper management.
Deputy Manager
HDFC Bank Ltd
12.2021 - 06.2023
- Take care of portfolio customers mostly Current Account and TASC Account Customers.
- Generate Revenue from Existing Clients.
- Giving Service and Built-up CASA value for the Bank.
- Cross Sell all Banking products and Selling Core products or Digital solutions like BQR, ENET, POS, PG and CMS etc to the Customers.
- Doing referencing from existing customers for opening new TASC account with the bank.
- Also to grow TD book 20 crore in a month and last but not the least cross sell all banking products as per customers needs.
- Prepared monthly progress reports detailing achievements against set targets.
- Worked closely with customers to understand needs and resolve diverse issues.
- Reviewed completed work to verify consistency, quality, and conformance.
Business Development Executive
Silaris Informations Pvt Ltd
01.2021 - 11.2021
- Worked with American Express for Selling Premium Credit Cards to the HNI clients.
- Selling premium cards in Airport Channel, Cross sell, Referencing and Cold calling.
- Core responsibility is to acquire 30 HNI clients in a month and sell insurance to the same clients as per customers need.
- Also upgrade low end cards into high end cards and follow up with the customers for renewal of the card.
- Managed client relationships to ensure satisfaction and repeat business opportunities.
- Maintained a database of contacts from prospective clients for future follow-ups.
- Built relationships with clients, partners and vendors to facilitate successful partnerships.
- Identified areas of improvement within existing processes to optimize performance outcomes.
Business Development Executive
Teleperformance Global services India Pvt Ltd
01.2019 - 05.2020
- Worked with American Express in Store channel for Selling of Premium Credit cards of American Express.
- Generate leads from cold calling and Referencing.
- Maintain Existing customers details in Excel.
- Core responsibility is to acquire 30 HNI clients in a month and sell insurance to the same clients as per customers needs.
- Also upgrade low end cards into high end. follow up with the customers for renewal of the card.
- Managed client relationships to ensure satisfaction and repeat business opportunities.
- Maintained a database of contacts from prospective clients for future follow-ups.
- Developed growth plans by identifying key clients, key targets, and priority service lines.
- Researched customer feedback regarding products and services offered by the organization.
- Listened to customer needs to identify and recommend best products and services.
- Built relationships with clients, partners and vendors to facilitate successful partnerships.
Education
MBA -
Yashwantrao Chavan Maharashtra Open University
Mumbai01.2022
Bachelor of Commerce -
Yashwantrao Chavan Maharashtra Open University
Mumbai01.2018
Skills
- Microsoft Excel
- Microsoft Word
- Auto Cad
- Power point
- Portfolio management
- Customer acquisition
- Digital solutions
- Cross selling
- Revenue generation
- Client relationship management
- Performance tracking
- Problem solving
- Lead generation
- Relationship building
- Customer service
- Goal setting
- Customer relationship management (CRM)
- Business development
Accomplishments
- Amex - NTB HNI Customer Drive Received Award and Certificate from the Director of West region.
- HDFC Bank - Race to glory (Casa Drive and Activation of Dormant account), Received Trophy and Certificate from State head and National head.
- Kotak bank - Qualified for level 1 in the Triumph Energise with the premium of 12 lacs.
- Consistently maintained high customer satisfaction ratings.
Hobbies and Interests
- Swimming
- Cricket
- Football
Personal Information
Date of Birth: 03/18/94
Language
English
Beginner
A1
Hindi
Proficient
C2
Marathi
Beginner
A1
Timeline
Manager
Kotak Mahindra Bank Ltd
06.2023 - Current
Deputy Manager
HDFC Bank Ltd
12.2021 - 06.2023
Business Development Executive
Silaris Informations Pvt Ltd
01.2021 - 11.2021
Business Development Executive
Teleperformance Global services India Pvt Ltd
01.2019 - 05.2020
MBA -
Yashwantrao Chavan Maharashtra Open University
Bachelor of Commerce -
Yashwantrao Chavan Maharashtra Open University
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