Shahrukh Khan
Delhi
Summary
Enthusiastic Store Manager competent with assessing performance indicators and leading sales teams towards optimal success. Strategic thinker who effectively collaborates with executives to launch new marketing initiatives. Committed trade professional experienced in growing profitable retail outlets. Leads by example to motivate hardworking, driven sales teams. Skilled in business planning and management to maintain high-performing stores. Successful management professional accomplished in running profitable operations through optimum stock, personnel and business management. Leverages industry knowledge to identify and capitalise on opportunities to drive growth. Knowledgeable about best practices and requirements . successfully contributing to company profits by improving team efficiency and productivity. Skilled at effective negotiations and upselling techniques. Utilises excellent organisational skill to enhance efficiency and lead teams to achieve outstanding sales. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Store Manager
Puma Sports India Private Limited
Solan Himachal Pradesh
05.2024 - Current
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Store Manager
Raymond Ready to wear
Allahabad
11.2022 - 04.2024
- Developed new promotions and product lines to exceed sales targets.
- Prepared sales reports and reconciled accounts with strong finance management skills.
- Completed audits and risk assessments to achieve regulatory compliance.
- Reorganised sales floor to improve visual merchandising displays.
- Improved store ranking by identifying performance gaps.
- Generated repeat business through exceptional customer service.
- Forecasted sales performance to efficiently budget and order stock.
- Managed cash and reconciled tills with rigorous security measures.
Store Manager
Park Avenue (Raymond Ltd)
Lucknow
04.2021 - 11.2022
- Briefed team on product and promotion changes to support upselling.
- Led branch to achieve maximum sales within territory, exceeding revenue forecasts.
- Delivered quality service with friendly and professional demeanour.
- Oversaw stocktakes to achieve accurate inventory and pricing.
- Managed sales records, reconciled cash and made bank deposits while performing store opening and closing duties.
- Taught staff to delivery outstanding customer service through strong training programs and ongoing mentoring.
Assistant Store Manager
Parx (Raymond Ltd)
New Delhi
12.2017 - 03.2021
- Scheduled store shifts using retail scheduling software.
- Increased sales by 15% through detailed merchandise and customer service training.
- Addressed customer issues to guarantee swift and successful resolution.
- Trained and supervised team to deliver on store sales targets.
- Fostered positive relationships with customers and suppliers.
- Completed audits and risk assessments to achieve regulatory compliance.
- Improved store ranking by identifying performance gaps.
Sr.Customer Relationship Officer
Parx Raymond Ltd
New Delhi
12.2015 - 11.2017
- Assisted sales team with cold calling and following up on leads.
- Identified market opportunities to grow new business across dedicated accounts.
- Leveraged working knowledge of banking products to create new client relationships.
- Trained and mentored new and junior staff members for improved team efficiency.
- Processed and advised customers on credit applications.
Customer Relationship Officer
Parx Raymond Ltd
New Delhi
01.2014 - 11.2015
- Maintained excellent customer satisfaction by going the extra mile to assist needs, offering helpful support and delivering service with a smile.
- Successfully increased sales by keeping customers updated on the latest offers and product releases.
- Successfully built trusting relationships with customers by ensuring teams followed correct procedures and customer service guidelines.
- Successfully increased sales through effective cross-selling and upselling where appropriate.
- Reviewed and assessed client credit and investment history.
- Provided exceptional service and support, going extra mile to retain customers.
- Prepped and walked customers through client information packs.
Education
Bachelor of Commerce (B,COM) - Accounting And Finance
North East Frontier Technical University
Arunachal Pradesh 07.2020 - 04.2023
Skills
Results-Based Leadership
Sales Management
Recruiting and Interviewing
Payment Processing
Staff Management
Customer Experience
Inventory Management
Retail Sales
MS Office Proficient
Operational Planning
Sales Team Motivation
Store Opening and Closing Procedures
Store Management
Team Leadership
Employee Training
Inventory Control
Customer Service
Visual Merchandising
HR and Recruitment
Sales Training
Customer Satisfaction
Promotional planning
Operations Management
Store Merchandising
Sales Analysis
Additional Information
- I Got certificate From Omni Channel (Go Fynd).
- I Got certificate From Raymond Ltd For Customer Service .
Languages
English
Hindi
Timeline
Store Manager
Puma Sports India Private Limited
05.2024 - Current
Store Manager
Raymond Ready to wear
11.2022 - 04.2024
Store Manager
Park Avenue (Raymond Ltd)
04.2021 - 11.2022
Bachelor of Commerce (B,COM) - Accounting And Finance
North East Frontier Technical University
07.2020 - 04.2023
Assistant Store Manager
Parx (Raymond Ltd)
12.2017 - 03.2021
Sr.Customer Relationship Officer
Parx Raymond Ltd
12.2015 - 11.2017
Customer Relationship Officer
Parx Raymond Ltd
01.2014 - 11.2015
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