Shahrukh Khan

Cultivated strong relationships with internal and external stakeholders to facilitate effective communication during reconciliation processes.

• Contributed to Global Market Operations, Credit IBMO Trade Support Team for UK and US regions.
• Executed daily FOBO/BOBO reconciliations, resolving breaks for senior management review and assisting pre/post-settlement processes.
• Monitored error queues, promptly addressing exceptions in real-time trades with NY/UK Sales Support Team.
• Managed email queries related to pre/post-settlement from various sales teams across UK and US regions.
• Collaborated with cross-functional teams to analyze workflows and develop tailored automation solutions using Python/Altex.
• Documented automation procedures and trained team members to ensure smooth integration and long-term sustainability.
• Achieved a reduction of reconciliation processing time by three hours daily while enhancing data accuracy through robust validation checks.

• Conducted training sessions for Customer Service Representatives on soft skills, product knowledge, and procedures.
• Monitored performance trends using data analytics tools to identify improvement areas.
• Streamlined call center processes to enhance efficiency and reduce wait times.
• Resolved customer complaints empathetically, fostering loyalty and repeat business.
• Consistently exceeded performance metrics, earning recognition as top performer within team.