Shahrukh Shaikh
Mac Technician
mumbai
Summary
Responsible, and passionate about delivering outstanding quality and service. Offering years of experience in the industry with a history of recognition for performance.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Mac Technician Apple Service Center
IPlanet Care
06.2025 - Current
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Diagnosed and repaired problems with electrical and mechanical systems.
Mac Technician Apple Service Center
Reliance ResQ
11.2021 - 06.2025
- Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
- Conducted training sessions with customers to demonstrate software updates, new systems and hardware.
- Helped customers set up new systems, applications and software.
- Installed and set up applications for clients, including anti-virus software and Microsoft office.
- Communicated technical computer information to non-technical audiences by providing simplified presentations and demonstrations.
- Backed up servers regularly to reduce data loss.
- Maintained and repaired peripheral equipment connected to laptops and desktops.
Apple Service Centre
Aptronix India Pvt Ltd
05.2015 - 05.2019
- Maintained excellent customer satisfaction by delivering high-quality customer service and dealing with all matters appropriately.
- Dealt with complex complaints and angry customers professionally and politely, resolving issues with favourable solutions.
- Handled customer billing errors, researching issues in system and working to resolve problems and inconsistencies.
- Maintained excellent team relationships by helping colleagues during complicated or difficult customer calls.
- Resolved complex customer complaints by investigating issues, proposing solutions, and following up to guarantee satisfaction.
Education
Diploma of Higher Education - Private institute
GNIIT Software Couse
Bachelor of Science - Mumbai university
Khar Kes Collage
Certificate of Higher Education - SSC Mumbai University
St Andrews High School
Skills
Inventory oversight
Interests
Playing cricket
Book Reading
Education
other,other,other
Languages
5,C1,4,B2
Timeline
Mac Technician Apple Service Center
IPlanet Care
06.2025 - Current
Mac Technician Apple Service Center
Reliance ResQ
11.2021 - 06.2025
Apple Service Centre
Aptronix India Pvt Ltd
05.2015 - 05.2019
Bachelor of Science - Mumbai university
Khar Kes Collage
Certificate of Higher Education - SSC Mumbai University
St Andrews High School
Diploma of Higher Education - Private institute
GNIIT Software Couse
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