Shahrukh Shaikh
Mac Technician
mumbai
Summary
Responsible, and passionate about delivering outstanding quality and service. Offering years of experience in the industry with a history of recognition for performance.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Mac Technician Apple Service Center
IPlanet Care
06.2025 - Current
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Diagnosed and repaired problems with electrical and mechanical systems.
Mac Technician Apple Service Center
Reliance ResQ
11.2021 - 06.2025
- Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
- Conducted training sessions with customers to demonstrate software updates, new systems and hardware.
- Helped customers set up new systems, applications and software.
- Installed and set up applications for clients, including anti-virus software and Microsoft office.
- Communicated technical computer information to non-technical audiences by providing simplified presentations and demonstrations.
- Backed up servers regularly to reduce data loss.
- Maintained and repaired peripheral equipment connected to laptops and desktops.
Apple Service Centre
Aptronix India Pvt Ltd
05.2015 - 05.2019
- Maintained excellent customer satisfaction by delivering high-quality customer service and dealing with all matters appropriately.
- Dealt with complex complaints and angry customers professionally and politely, resolving issues with favourable solutions.
- Handled customer billing errors, researching issues in system and working to resolve problems and inconsistencies.
- Maintained excellent team relationships by helping colleagues during complicated or difficult customer calls.
- Resolved complex customer complaints by investigating issues, proposing solutions, and following up to guarantee satisfaction.
Education
Diploma of Higher Education - Private institute
GNIIT Software Couse
Bachelor of Science - Mumbai university
Khar Kes Collage
Certificate of Higher Education - SSC Mumbai University
St Andrews High School
Skills
Inventory oversight
Maintenance and repairs
Customer service
Problem-solving
Installation and repair
Quality control
Troubleshooting
System installation
Operations monitoring
Repair services
Safety Equipment
Issue resolution
Interests
Playing cricket
Book Reading
Education
other,other,other
Languages
5,C1,4,B2
Timeline
Mac Technician Apple Service Center
IPlanet Care
06.2025 - Current
Mac Technician Apple Service Center
Reliance ResQ
11.2021 - 06.2025
Apple Service Centre
Aptronix India Pvt Ltd
05.2015 - 05.2019
Bachelor of Science - Mumbai university
Khar Kes Collage
Certificate of Higher Education - SSC Mumbai University
St Andrews High School
Diploma of Higher Education - Private institute
GNIIT Software Couse