Shahul Hameed S

• Designed and implemented custom Salesforce solutions to meet business requirements.
• Improved and corrected existing software and system applications.
• Customized Salesforce objects, fields, record types, and page layouts.
• Developed Apex classes, triggers, and batch jobs for various functional needs.
• Maintained knowledge of advances in information technology systems and applications.
• Executed role hierarchies, shared rules, and recorded level permissions to provide shared access among different users.
• Provided technical support to internal users on Salesforce issues or questions.
• Deployed custom tabs, validation rules, and auto-response rules for automating business.
• Customized dashboards to track usage for productivity and performance of business centers and sales teams.
• Created reports and dashboards in Salesforce to meet business requirements.
• Utilized CRM software o import data from Excel sheets into leads, accounts, and contacts.

Project Delivery and Objectives:

Labware (CPQ Document Generation)

• Developed innovative solutions to enhance customer experience by automating document generation using Salesforce CPQ.
• Collaborated with business teams to gather and translate requirements into clear, detailed specifications for CPQ document automation.
• Ensured that the solutions provided a seamless user experience, met the business needs, and automated key processes.

Airgas (Territory Management)

• Partnered with business teams to design and implement territory management solutions within Salesforce CRM.
• Advocated on behalf of stakeholders to ensure territory management configurations aligned with business goals, improving efficiency, and sales performance.
• Led UAT planning, including writing test scripts, and coordinating the acceptance sign-off for territory management enhancements.

Spark (Nintex Document Integration)

• Led the integration of Nintex Document Generation with Salesforce CPQ to automate document creation and management.
• Worked with IT and business teams to ensure integration solutions met business requirements, delivering a streamlined, efficient process.
• Managed the UAT process, including test script creation, and coordinating user acceptance sign-offs.

Momentus (Full CPQ Implementation)

• Managed the end-to-end implementation of Salesforce CPQ, overseeing project planning, execution, and delivery.
• Collaborated with cross-functional teams to ensure that CPQ configurations met business requirements, and improved the overall sales process.
• Led UAT planning and execution, wrote test scripts, managed the UAT process, and secured user acceptance sign-off.

Armored One (Full CPQ Implementation)

• Delivered a full Salesforce CPQ implementation, focusing on streamlining sales processes, and enhancing the customer experience.
• Partnered with IT, development teams, and stakeholders to manage project timelines, issue resolution, and change management activities.
• Ensured successful project completion by creating and monitoring project plans, and addressing any issues that arose during the implementation.

The Future Perfect (CPQ Product Configuration).

• Worked on CPQ product configuration to meet the unique requirements of the business, optimizing the quoting process.
• Collaborated with business teams to gather and translate product configuration needs into actionable CPQ configurations.
• Ensured a seamless user experience by managing UAT and coordinating the approval process for product configuration changes.

I have worked as an Operational Executive at Inspirisys Solution Limited for almost 2 plus years. During this time, my key contributions include:

• Supporting the operation team
• Establishing quality standards for customer service
• Monitoring customer service performance.
• Keep tracking of products and manage customer data
• Arranging the pickup and drop service for customer products
• Allocating the products to the Client server with the help of Oracle Software.
• And handling the major locations of Chennai, Mumbai, Delhi, and Kolkata.