Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shahul Hameed

Ambur

Summary

Experienced professional with a total of 8+ years of experience in the IT industry, I started my career as an IT trainee engineer for Flextronics Pvt Ltd and later worked as a Senior Analyst in Wipro Technologies for Microsoft products such as Office, Windows, and C2C gaming. I specialized in product management, incident management, application support, L1, and production support activities. I joined Nuvento in 2022 as a senior software engineer for the Madison Reed project and later worked on the Edu Health, SBTNJ, and NKC projects as Team Lead, managing five people in L1 support. I am currently working on the IPFS project as an L2/Team Lead support, monitoring daily tasks, SSMS query execution, error monitoring, and reporting.

Overview

9
9
years of professional experience

Work History

Team Leader

Nuvento Systems Pvt ltd
Kochi
08.2023 - Current
  • I am currently working as a Team Lead for the IPFS Batch Processing Project for the IPFS Client and the Edu Health product as a Product Support Lead for the L1 Engineering Team. We are handling the product on our end in a MERN stack environment, mainly focusing on UI interface knowledge transfer to the clients, and handling tickets using the Jira ticketing system. We have over 20 customers in the US and UK using this Edu Health product for schools to monitor students' health in an Edu Health application, and we also worked on the SBTNJ and NKC projects. We also support the IPFS insurance project and monitor the scripts for the scheduled process, batch processing in the SSMS tool using SQL script.

Technology Analyst

Wells Fargo
Bangalore
03.2022 - 08.2022
  • I worked as a technical analyst to support internal products for Wells Fargo employees, troubleshooting internal issues, handling L1 tickets in ServiceNow, and supporting all the internal banking software issues.
  • Supporting Web application, VM related issue, RAS token support systems, Backend support, Incident support.

Senior Analyst

Wipro Technologies
Bangalore
04.2018 - 03.2022
  • I worked for a Microsoft client, and I will configure the products using MS tools, troubleshoot, resolve the issues in the Microsoft product configurations, and generate the tokens for the Microsoft products (Office, Windows, C2C product) while resolving the token configuration issues. I will export data into the production environment, adding additional fields to the database, and I will have hands-on experience in troubleshooting concepts. Working closely with developers and engineers on global launches of Microsoft products.
    • Subject Matter Expert for the products-related configurations.
    • SME for the code-to-content reporting, configuring new launch SKUs, and removing the old products from the report.
    Work closely with multiple teams to fix the issues, and attend bridge calls for Sev 1 and Sev 2 issues.
    Work closely with ICM teams and external partners regarding product configuration, and help to resolve configuration failure issues.
    Strong knowledge in MS products deployments, SLA (Service Level Agreement) processes, handling tickets, and monitoring products.

IT Trainee

Flex Technologies
Chennai
08.2016 - 09.2017
  • I worked as a Trainee IT professional in Teradata development, focusing on stored procedures and changes in database tables as per customer requirements.

Education

Bachelor of Science - Computer Science And Engineering

Sri Nandhanam Institutions
Tirupattur India
04-2015

Skills

SSMS

Troubleshooting products using SQL query

Microsoft product troubleshooting

Ticketing tools

SLA management

Production support

Product support

Product configuration using Partner Center tool

Incident management

Product management

Accomplishments

Worked with multiple teams to resolve the backlisting issue, prepared the report for the long-term and short-term fix, and received appreciation from Microsoft for the fix

Took the code to the content process in a tough phase and worked with different teams and PMs, supported stakeholders, and worked with different teams to fix the issues and worked on documentation gaps

Appreciated by the clients for all the work related to reporting and configurations of Office and Code to Content products

Recognized as a STAR performer at Wipro

In my annual appraisal, I was rated as an outstanding contributor

Completed the Facilitation Skills Development Program, certified by Wipro

Got the STAR of the Month Award at Nuvento

Timeline

Team Leader

Nuvento Systems Pvt ltd
08.2023 - Current

Technology Analyst

Wells Fargo
03.2022 - 08.2022

Senior Analyst

Wipro Technologies
04.2018 - 03.2022

IT Trainee

Flex Technologies
08.2016 - 09.2017

Bachelor of Science - Computer Science And Engineering

Sri Nandhanam Institutions

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Shahul Hameed