Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shahzaan Dhanani

Pune

Summary

Visionary leader with a proven track record of driving success in the hospitality and real estate sectors, poised to make a transformative impact in the U.S. market. Armed with extensive experience in navigating diverse cultural landscapes and delivering exceptional results, I am committed to leveraging my strategic acumen and innovative approach in sales and marketing roles. By harnessing deep insights into consumer behaviors and market trends, I aim to spearhead groundbreaking projects and strategic expansions that redefine industry standards. My unwavering dedication to excellence and proficiency in driving revenue growth and operational efficiency will be instrumental in achieving unparalleled success for clients in the dynamic landscape of the United States.

Overview

8
8
years of professional experience

Work History

Director of Operations

Hotel Mayura
Ankleshwar
  • Develop and implement strategic plans and initiatives to achieve operational excellence and exceed guest expectations
  • Collaborate with executive leadership to set goals and objectives aligned with the hotel's overall vision and objectives
  • Manage budgeting, forecasting, and financial performance to maximize revenue and profitability
  • Analyze financial data and market trends to identify opportunities for revenue growth and cost optimization
  • Streamline operational processes and procedures to enhance efficiency and productivity
  • Implement best practices and standards to optimize resource utilization and minimize waste
  • Drive continuous improvement initiatives to enhance service quality, operational efficiency, and guest satisfaction
  • Monitor key performance indicators and metrics to identify areas for improvement and implement corrective actions as needed
  • Ensure the safety and security of guests, staff, and property through the implementation of robust safety and security measures
  • Develop and maintain emergency response plans and procedures to mitigate risks and ensure preparedness for any contingency.

Real Estate Agent

Amir Estates
Pune
11.2022 - 02.2024
  • Engineered a strategic overhaul in property marketing, catalyzing a remarkable 30% surge in monthly property listings and a substantial 25% increase in closure rates, elevating revenue streams significantly
  • Mastered the art of negotiation, orchestrating over 100 property deals with finesse, consistently exceeding price expectations by 15% to maximize profitability for sellers and deliver exceptional value to buyers
  • Spearheaded the implementation a cutting-edge customer relationship management (CRM) system, amplifying lead management efficiency by an impressive 40% and setting new benchmarks for customer satisfaction.

Front Office Assistant

The Ritz-Carlton
Pune
03.2022 - 11.2022
  • Achieved an outstanding 98% guest satisfaction rate through personalized service initiatives and streamlined operations
  • Implemented innovative technologies like mobile check-in to enhance guest experiences and reduce wait times
  • Revamped front office operations, improving efficiency and guest flow while reducing operational bottlenecks
  • Led a comprehensive training program for front office staff, enhancing communication skills and product knowledge
  • Collaborated with other departments to ensure seamless service delivery and address operational challenges
  • Received multiple awards including Associate of the Month, Face of the House, and Front Office Associate of the Month, in recognition of outstanding performance and contributions to guest satisfaction and operational excellence.

Hotel Operations Manager

Hotel Mayura
Ankleshwar
05.2018 - 03.2022
  • Implemented comprehensive revenue management strategies, including dynamic pricing models and demand forecasting techniques, resulting in a notable 20% year-over-year increase in hotel revenue
  • Utilized yield management principles to optimize room rates and maximize revenue during peak periods, resulting in improved RevPAR (Revenue per Available Room) and ADR (Average Daily Rate) performance
  • Analyses market trends and competitor pricing strategies to identify revenue growth opportunities and adjust pricing and inventory strategies, accordingly, ensuring a competitive position in the market
  • Spearheaded strategic maintenance initiatives to ensure the upkeep of facilities and equipment, minimizing downtime and enhancing guest satisfaction
  • Oversaw major renovation projects, including room upgrades, lobby enhancements, and landscaping improvements, resulting in improved guest experiences and increased attractiveness to potential customers
  • Implemented cost-saving measures and operational efficiencies, resulting in a 15% reduction in operational costs while maintaining service quality and guest satisfaction levels
  • Maintained consistently high levels of guest satisfaction, exceeding 95%, through personalized service offerings and continuous quality improvement initiatives.

Restaurant Manager

Bubble Bee
Pune
02.2017 - 09.2017
  • Engineered a remarkable turnaround strategy, propelling restaurant profitability to new heights with a remarkable 25% increase within a mere six months through astute cost management and service optimization
  • Elevated the dining experience to unprecedented levels through rigorous staff training initiatives and meticulous menu refinement, securing a prestigious top 10% ranking in local dining guides
  • Conducted regular performance evaluations for staff members, providing constructive feedback and identifying opportunities for skill development and career advancement
  • Implemented technology solutions such as POS systems and online ordering platforms to streamline operations and enhance the customer experience
  • Actively engaged with customers to gather feedback and address any concerns or issues promptly, fostering a culture of continuous improvement and customer satisfaction.

Intern Trainee

JW Marriott Mumbai Sahar
Mumbai
06.2016 - 10.2016
  • Played a pivotal role in driving operational enhancements adopted chain-wide, achieving remarkable improvements in efficiency and guest satisfaction metrics
  • Assisted with administrative tasks such as maintaining records, preparing reports, and updating databases to ensure smooth day-to-day operations
  • Engaged in cross-departmental collaboration initiatives to foster teamwork and promote a positive work culture within the organization.

Education

Bachelor of Hotel Management and Catering Technology -

Savitribai Phule Pune University
01.2018

Skills

  • Real Estate Development & Management: Advanced understanding of market dynamics and investment strategies
  • Sales & Marketing: Proven ability to develop and execute strategic marketing plans, driving revenue growth and market expansion
  • Hospitality Management: Ensuring top-tier service delivery and operational excellence in high-stakes environments
  • Leadership & Team Development: Fostering a culture of excellence and driving cross-functional teams to achieve operational goals

Languages

  • Hindi, First Language
  • English, C2 Proficient
  • Gujarati, B2 Upper Intermediate
  • Marathi, B1 Intermediate
  • French, A1 Beginner

Timeline

Real Estate Agent

Amir Estates
11.2022 - 02.2024

Front Office Assistant

The Ritz-Carlton
03.2022 - 11.2022

Hotel Operations Manager

Hotel Mayura
05.2018 - 03.2022

Restaurant Manager

Bubble Bee
02.2017 - 09.2017

Intern Trainee

JW Marriott Mumbai Sahar
06.2016 - 10.2016

Director of Operations

Hotel Mayura

Bachelor of Hotel Management and Catering Technology -

Savitribai Phule Pune University

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Shahzaan Dhanani