Shahzad Ahmed

· Manage Global Services deals for the APJ region.

· Oversee deals from handover to execution and transition to BAU.

· Represent APJ Pursuit Centre in all global deals; assist lead team with solutioning, design, and pricing.

· Coordinate with Pricing, Service Delivery, and APJ leadership for approvals and solution submission to the lead country.

· Own client interactions for delivery and implementation in APJ.

· Tailor solutions to local requirements while meeting global agreed deliverables.

· Conduct price negotiations with country affiliates to achieve deal signoff in accordance with sustainable margins.

· Maintain a healthy P&L throughout the contract period by implementing a margin improvement strategy.

· Lead the price negotiation with country affiliates to ensure alignment on deal terms and conditions.

· After reaching consensus, arrange formal signoff to proceed with contract drafting and execution.

· Collaborate with Legal & Country Business teams for contract preparation and signing with affiliates.

· After contract signs off, transfer the project to the Transition team for execution.

· Manage large enterprise accounts in the West.

· Network with channel partners and clients for managed print, endpoint, DaaS, and content management solutions.

· Serve as solution consultant to address business issues and create strategic account plans.

· Conduct discovery sessions on PS services such as security, lifecycle, setup, and recycling.

· Build relationships with senior decision makers, including CXOs.

· Coordinate with category, business, delivery, global, and transition teams for contract execution.

· Respond to RFPs with winning proposals.

· Drive revenue growth and retention while monitoring profitability.

· Oversee pipeline forecasts and report business health to senior management.

· Boost solution sales and promote new products in emerging markets.

· Work cross-functionally to achieve business targets and meet client service expectations.

· Participate in MBRs and QBRs with service teams to ensure customer satisfaction and timely issue resolution.

· Manage Large Corporate & National accounts.

· Source new clients for Managed Print Services, OCR, Document Management, and Network Surveillance.

· Collaborate with presales to design Cloud and On-premise MPS/DMS solutions.

· Consistently meet sales targets through new and existing accounts.

· Develop strategies to acquire new business and grow current relationships.

· Coordinate daily with cross-functional teams for delivery, SLA compliance, payment collection, sales support, and contract execution.

· Prepare, analyze, and present data for regular reviews to senior management.

· Deliver quarterly service presentations for PAN India operations.

· Hold monthly meetings and engage with CXO-level contacts.

· Positioning products from IBM, Lenovo, Dell, HP, Microsoft, Adobe, and Cisco—including server, storage, laptop/desktop, endpoint security, and networking solutions—to small and medium-sized enterprise accounts.

· Acting as the solution provider representative during sales-driven initiatives with customers.

· Prioritizing retention and further engagement within existing accounts.

· Managing SMB accounts and actively cross-selling relevant products.

· Building and maintaining professional relationships at all organizational levels, including executive, to gain a thorough understanding of each client's specific business needs within their sector.

· Driving new business opportunities through cold calling, engaging clients directly, and presenting value-driven solutions.