Writing
Shahzan Rizwan
Flight Attendant
Bangalore
Summary
Dedicated service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Experienced flight crew with over 7 years of experience in the airline industry . Excellent reputation for resolving problems and improving customer satisfaction.
Overview
9
9
years of professional experience
13
13
years of post-secondary education
3
3
Languages
Work History
Flight Attendant
Qatar Airways
Doha
01.2017 - 06.2022
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Answered passenger questions and provided solutions to issues arising during flights.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Resolved passenger conflicts and medical emergencies during flights.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
Cabin Attendant
Jet Airways
Mumbai
05.2015 - 12.2016
- Assisted passengers needing medical assistance by performing CPR and basic first aid.
- Resolved passenger conflicts and medical emergencies during flights.
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
Relationship Executive
KIOC Karnataka Institute of cricket
Bangalore
06.2013 - 04.2015
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Generated new business and referral clients in partnership with financial advisors and branch team.
- Conducted field visits and met corporate customers for business development.
Education
High School Diploma -
St Joseph Central School
Mysore 05.1997 - 03.2007
BBA - Business Communications
Mahajanas Degree College
Mysore 07.2009 - 03.2012
Skills
Airline Operations
Hospitality service expertise
Sales expertise
Relationship Management
Public speaking
Verbal and written communication
Aviation regulations
Interests
Reading
Sports
Electronics
Timeline
Flight Attendant
Qatar Airways
01.2017 - 06.2022
Cabin Attendant
Jet Airways
05.2015 - 12.2016
Relationship Executive
KIOC Karnataka Institute of cricket
06.2013 - 04.2015
BBA - Business Communications
Mahajanas Degree College
07.2009 - 03.2012
High School Diploma -
St Joseph Central School
05.1997 - 03.2007