Shahzeb Khan

• Operations Management - Middle Office & Quality Control Team
• Leading & managing a team of ~18 team members primarily engaged into Loan Operations – Underwriting Middle Office Operations of Commercial Banking across Asia, EMEA & NAM
• Leading the Risk & Control Pillar for the entire LOB with responsibilities spanning across Audits, Control Awareness & multiple other initiatives

• Operations & Transition Management - Middle & Back Office DCOE
• Leading a team of 120+ FTE’s spread across Pune, Vijayawada & Coimbatore
• Ensuring KPI & SLA targets are met for the process (99.50%)
• Daily & Monthly reporting of key metrics for stakeholders & for client operations
• Hyper Care Model implemented for all platinum and sensitive clients
• Daily BAU deliverables – More than 1k funds are processed on T+1 & reconciled against the broker
• OTC Middle Office trade booking, settlements & Fails Management for top clients
• Managing 12% buffer ration ensuring optimum utilization of FTE’s & seamless BAU in planned & unplanned leaves.

• Reconciliations - Credit & Market Risk and Vendor Performance Management
• Managing 9 different Inter System Reconciliations for Credit Risk & Market Risk stakeholders by ensuring the Risk & Finance sides match & resolve breaks and outstanding items
• Vendor Management – Monitoring the SLA’s, KPI’s & KRI’s, Vendor Performance Packs ensuring better health of the processes
• Team Management – Managed a team of 3 Associates & 50 Vendor Members (TCS) & thoroughly involved in their Monthly 1x1’s, Performance Appraisals, Staffing plans, Schedules, Career Conversations etc
• Project Management – Worked on multiple process change initiatives via LEAN methodology, such as Staff Scheduling, Automation of monthly & daily reports, removing redundant processes etc
• And achieved significant results in terms of efficiency savings.

• Middle Office Trade Support & Reconciliations
• Managing Middle Office Operations across Tokyo, Sydney, London & New York Trading desks
• The processes involved Trade Support, Reconciliations & Refixing across Fixed Income products
• Ensuring the SLA & KPI’s are met & effective metrics are generated for the review of senior management
• Transitioned 9 Refixing processes out of London spread across different desks & ensuring they being brought to a BAU & stable mode
• Team Management – Managed a team of 7 Team Leads supporting multiple functions
• Responsible for their 1x1’s, Performance Appraisals, Career Conversations, Staff Scheduling & Recruitments
• Project Management – Ran multiple Process Change Initiatives across Reconciliations, Refixing & Query resolution processes to reduce the time taken & to make the controls more robust & reduce the turnaround time by creating synergy across global teams.

• Managed the process growth from 12 to 60 FTEs in < 12 months for Confirmations
• Led Operations team across Rates
• Worked with client stakeholders to implement various strategic initiatives (FTS Model, T1 Affirmation, T0 Drafting) that helped improve the regulatory compliance by >50%
• Delivered productivity benefits through process re-engineering and reductions of exceptions by making systematic fixes
• Worked with senior management in creating a standardized Due Diligence model for Transition governance.

• My role as APM enveloped derivative operations alongside managing a team of 8 members and risk review for multiple asset classes like Rates & FX
• The basic functions involved transitioning & managing processes under confirmations such as Affirmations & Chasing, Indexing, Reconciliations, query management for internal & external clients, Awarded with multiple Spot Awards during the tenure at JP Morgan

• As a part of Rates Confirmations process, perform Indexing & Reconciliation of client & counterparty confirmations alongside preparation of metrics for internal & external stakeholders

MBA in Finance & Marketing from University of Pune

Certified Train the Trainer from Bodhih Training Solutions Pvt. Ltd. (License No # BTSPLTTTC02099).

Additionally, worked as a Freelance Trainer from Jul’19 to Sep’19, wherein conducted several workshops for Students & Professionals, such as Imarticus Learning, MILE Institute of Management, Godrej & Boyce etc