Shahzeb Hasan Khan
Bhopal, M.P
Summary
Responsible HR professional with extensive experience in office administration and HR operations. In-depth understanding of human resource, customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Excellent communicator who builds stakeholder relationships while leading teams to exceed all performance expectations.
Overview
4
4
years of professional experience
Work History
HR Assistant
Amazon
03.2022 - Current
- Oversaw and administered leave requests and accommodations requiring specialized attention, particularly those arising under the Family and Medical Leave Act (FMLA), Medical Leave of Absence (MLOA), Leaves as an Accommodation, state and local leave laws, and short-term or long-term disability plans
- Communicates with employees regarding their needs for leave and/or modified work schedules
- Ensures that employees are aware of their responsibilities and of any documentation and notice required to qualify for and to take leave
- Maintaining reasonable communication with employees on leave to facilitate smooth and timely return to work, relays communication between employees and their managers during leave within reason
- Oversees the return-to-work process for employees returning
- Preserves confidentiality of employee medical documentation and files
- Partnered with managers and leadership to acknowledge and solve employee relation issues and concerns
- Conducted investigations into theft, workplace violence, threats, suicidal ideations, sexual assaults and harassment by tracking them through Exact
- Provided support to 8400+ associates regarding benefits, attendance, and policy clarification
- Conducted Deep Dive meetings to inform senior leadership about HR updates and areas of opportunities
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste
- On-boarded new employees with training and new hire documentation
- Applied customer feedback to develop process improvements and support long-term business needs
- Delivered feedback to decision-makers regarding employee performance and training needs.
Resolution Specialist
Amazon
09.2020 - 03.2022
- Dynamic Andon Response Tool Support
- Researched and analyzed individual parties' positions to understand dispute background.
- Devised and implemented dispute resolution processes for companies, enabling fast resolution of disputes.
- Assigned work to employees based on project requirements and individual team member strengths
- Answer incoming phone calls from health care providers
- Benefit and eligibility, billing and payments, authorizations for treatment and explanation of benefits (EOBs)
- Focus on resolving issues on the first call, navigate through the appropriate computer system(s) to identify the current status of the issue and provide appropriate response to caller
- Deliver all information and questions in a positive, conversational and compassionate manner to facilitate developing a relationship with the provider, while providing the best customer service experience possible
- Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends
- Meet the performance goals established for the position in the areas of: efficiency, call quality, provider satisfaction, first call resolution and attendance.
Customer Service Associate
Amazon
08.2019 - 08.2020
- First Point of contact for the customers
- Helping them in resolving the issue related to the products
- Giving information about the pre order.
- Responded to customer calls and emails to answer questions about products and services.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
Associate Recruiter
Artech Infosystems Pvt Ltd
08.2018 - 10.2018
- Sourced resumes to select best-qualified candidates and interviewed candidates to better assess qualifications and ascertain personality, personal character, and work ethic
- Validated applicants’ references and communicated with previous employers to qualify capabilities and verify work history
- Followed up with clients to evaluate temp employee performance and client satisfaction
- Filtering the resume submitted by agents.
Customer Service Associate
Choice Group
01.2016 - 03.2016
- Adhered to all standard operating procedures and complied with safety and quality processes
- Listened attentively, thoroughly reviewed account, took ownership, addressed respectfully, resolved and accurately documented all customer calls
- Informed customers about services available and assessed customer's needs
- Provided functional guidance, training and assistance to lower level staff
- Consistently achieved expectations on all key performance indicators (Quality Assurance, Compliance, Productivity, Schedule Adherence, Attendance, Etc.)
Customer Service Associate
Reliance Trends
09.2015 - 11.2015
- Meeting directly with clients about concerns and bringing forth solutions using quality control and satisfaction initiatives
- Consistently exceeded performance standards by seeking new ways to improve customer service
- Arranged via arrivals ensuring a safe arrival and departure of shell and Hines high client
- Portrays exceptional time-management skills, ensuring to meet weekly and monthly deadlines
- Demonstrate a strong record of accomplishment for working collaboratively on cross-functional and cross-culture teams
- Working in cooperation with their department supervisor and other associates in their department as well as other departments
- Coordinated planning and program development between news teams and other programming staff.
Education
MBA - Human Resource Management (pursuing)
Indira Priyadarshani College
Bhopal, IndiaJ.D. - Bachelor of Laws
Saifia Arts Commerce & Law College
Bhopal, India09.2019
J.D. - Bachelor of Commerce Specialization Foreign Trade
The Bhopal School of Social Science
Bhopal, India06.2016
Higher Secondary - Commerce
All Saint’s School
Bhopal, India04.2013
Skills
- Human Resources Operations
- Human Resources Standards
- Human Resources Management System HRMS
- Compensation and Benefits Administration
- Personnel Documentation Verification
- Explanation of Benefits
- Relationship Building
- Adaptable
- Project Management
- Effective Leadership Skills
- Generating Reports
- Interpersonal Communication
- Critical Thinking
- Microsoft Word
- Microsoft Excel
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
In the art of life, I haven't scored all A's. But I would rather take an experienced C over an ignorant A , any day.
Timeline
HR Assistant
Amazon
03.2022 - Current
Resolution Specialist
Amazon
09.2020 - 03.2022
Customer Service Associate
Amazon
08.2019 - 08.2020
Associate Recruiter
Artech Infosystems Pvt Ltd
08.2018 - 10.2018
Customer Service Associate
Choice Group
01.2016 - 03.2016
Customer Service Associate
Reliance Trends
09.2015 - 11.2015
MBA - Human Resource Management (pursuing)
Indira Priyadarshani College
J.D. - Bachelor of Laws
Saifia Arts Commerce & Law College
J.D. - Bachelor of Commerce Specialization Foreign Trade
The Bhopal School of Social Science
Higher Secondary - Commerce
All Saint’s School
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