Shaibaj S. Shaikh
Rahatani, Pune
Summary
Goal-oriented manager with distinguished experience in real estate industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
DEPUTY MANAGER- CRM
KOLTE PATIL DEVELOPERS LTD.
10.2020 - Current
- Maintained, documented and presented progress reports to leaders.
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Supervised and motivated staff employees.
- Liaised with team members, customers to coordinate activities, provisioning, environment setup and follow-up.
- Created reports and analyzed and interpreted data.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Assumed senior management workloads in absence of manager and senior manager to maintain operations continuity.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Eliminated functional bottlenecks by streamlining communication channels between management and customers.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Pursued every opportunity to learn about business at all levels and improve team member support.
- Handled high potential clients of the projects of 24K series luxury segment of the Developer. It has ticket size of 1Cr- 4Cr
- Collection Recovery always greater than 95%
- Co-ordination with Authorized persons of Financial Institutes for Fast-forwarding the disbursement & APF process
- Process Oriented
- Knowledge of property transactions in terms of Legal
CRM MANAGER
NEULEAF LIFESPACE PVT. LTD
09.2018 - 10.2020
- APF process
- Payment forecasting
- Payment Collection
- Agreement and Sale deed Line Ups
- Customer Loan Process
- Demand generation
- Documentation
- Disbursement
- CRM Process Defining
- Objection Handling
- 7/12 Process
- Co-ordination with Developers and concern persons of them, Financial Institutes
- Customer Success Team Handling
- Deal Approvals
- Payment Schedule Approvals
- Onboarding of CRM support systems
- Preparation of drafts
- Channel Partner Payouts
- Progress Reports of all sites
- Customer Delight programs
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
CRM EXECUTIVE
KOLTE-PATIL DEVELOPERS PVT LTD.
06.2017 - 04.2018
- KONDHWA
- Payment Forecasting
- Acting as an interpreter between the customer and various official teams
- Agreements Line Ups & Possession Line Up
- Problem handling
- Quality audit of ready units
- Handover of the Unit with proper documentations like NOC, Possession Letter, etc
- Property Tax transfer process
- Quality inspection of apartment
- Demand generation in SAP
- Disbursement
- Co-ordination with Financial Institutions
- Sale Deed execution
- Maintenance Collection
- Parking Allotment.
PRESALES EXECUTIVE
KOLTE-PATIL DEVELOPERS PVT LTD
01.2017 - 06.2017
- Product presentation/demonstration
- Support with technical qualification
- Deliver Proof of Concepts
- Support customer events
- Build technical relationship with prospects or existing customers
- Handling and training New Teams in Various Campaigns
- Be able to position and present Information Builders product offerings
- Compare Information Builders product offering with product from other vendors from a technical point of view
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
PRE SALES INTERN
KOLTE PATIL DEVELOPERS LTD.
09.2016 - 11.2016
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Education
Bachelor of Engineering - Mechanical Engineering
Honorable Shri.Babanrao Pachpute Vichardhara Trust’s Group Of Institution, Parikrama College Of Engineering
Kashti, Ahmednagar05.2016
H.S.C - Science
Late Raghunath Patil Wagh Jr. College
Pathardi, Ahmednagar05.2012
S.S.C -
Shri. Vridheshwar Highschool
Pathardi, Ahmednagar05.2010
Skills
- Resource Management
- Operations Management
- Negotiation
- Influencing
- Collaboration
- Problem Solving
- Communication, Presentation Skills & Credibility
- Client Base Retention
- Real Estate market literacy
- Product and industry mastery, competitive awareness
- Database Maintenance
- Organizational Leadership & Coaching
- Database Analysis
- Business Analytics
- Cross-Channel Marketing
- Document Organization
- Salesforce Software
- Interdepartmental Collaboration
- Best Practices
- Customer Satisfaction
- Technical Support
- Generating Receipts
- Demand Generation
- Department Development
- Customer Relationship Management
- SAP
- EXCEL
- MS- OFFICE
Languages
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
DEPUTY MANAGER- CRM
KOLTE PATIL DEVELOPERS LTD.
10.2020 - Current
CRM MANAGER
NEULEAF LIFESPACE PVT. LTD
09.2018 - 10.2020
CRM EXECUTIVE
KOLTE-PATIL DEVELOPERS PVT LTD.
06.2017 - 04.2018
PRESALES EXECUTIVE
KOLTE-PATIL DEVELOPERS PVT LTD
01.2017 - 06.2017
PRE SALES INTERN
KOLTE PATIL DEVELOPERS LTD.
09.2016 - 11.2016
Bachelor of Engineering - Mechanical Engineering
Honorable Shri.Babanrao Pachpute Vichardhara Trust’s Group Of Institution, Parikrama College Of Engineering
H.S.C - Science
Late Raghunath Patil Wagh Jr. College
S.S.C -
Shri. Vridheshwar Highschool
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