Shaibaz Baig

• Led a team handling policy maintenance and administration for a US-based Collection Agency and insurance company, specializing in Health Care Insurance and collections.
• Streamlined workflows and ensured timely completion of tasks, consistently exceeding Service Level Agreements (SLAs) for the team.
• Assisted in planning future goals for the team while working in a channel partner marketing role. Collaborated with counterparts at Envision, American Medical Response, Emcare, Pendricks Capital Partner, Anesthesia,Radiology to ensure smooth process transitions.
• Instituted supportive atmosphere within the team via frequent mentoring and daily huddle meetups that increased both productivity and output quality
• Established a goal-oriented performance management system for better team and organizational alignment
• Delivered ongoing training programs aimed at improving agents' product knowledge, problem-solving skills, and customer service techniques
• Implemented a robust quality monitoring program to identify areas for improvement and provide targeted coaching.
• Drove team success by setting high quality standards, motivating individuals to surpass targets, and rewarding top performers.

• Worked as COLLECTION SPECIALIST (Account Receivable). • Collecting pending bills on health care accounts for US Health care process. To negotiate and provide resolutions for overdue and unpaid bills. • Co-ordinate with Representatives of U.S. Healthcare insurance companies for follow-up with account receivable of physicians' services. • Resolving the disputes of U.S. Healthcare insurance companies with payable amount of account receivable of physicians' services. • Responsible for calling consumers on phone and negotiating for the overdue payment, on behalf of the client. Keeping follow-ups with the payment account. Live up to the expectations of clients. Delivering performance that is customer-friendly and compliant, ensuring brand integrity. Meeting deadlines and overcoming challenges under extreme pressure.