Shaiby Joseph

Project Name: Ecolab Sales and Service. Developed and customized a project for Ecolab Digital Center, enhancing sales and service delivery across multiple sectors such as Food & Beverage, Healthcare, Hospitality, and Life Sciences industries.

Roles and Responsibilities:

• Leading the QA team, comprising three Scrum teams, and ensuring high-quality deliverables across multiple sectors.
• Facilitating QA Standup, QA-Exit, and UAT Exit/Prod Entrance calls to drive project progress.
• Participated in Scrum, Sprint Planning, Refinement, and Grooming calls to align user requirements.

Project Name: Blaze.
Developed application for Shell Company to facilitate customer service through Email, Phone, Service Request (Web), and Live Chat regarding Shell products including Chemicals and Lubricants.

Roles and Responsibilities:

• Analysed user requirements to assess impact and effort estimations.
• Reviewed test cases and executed application testing to ensure quality.
• Highlighted risks to project timelines and deliverables.
• Managed defects effectively to maintain software quality.
• Participated in Scrum calls, including standups, refinement, and grooming sessions.
• Collaborated with teams to align on project objectives and progress updates.

Project Name: ServiceMax.

This project was designed and developed for Philips Company, streamlining healthcare product services and delivering end-to-end service capabilities specifically for Philips healthcare products.

Roles and Responsibilities:

• To understand and analyse user requirements.
• Created and executed test cases to validate functional requirements effectively.
• Conducted regression testing to ensure system stability after updates.
• Performed sanity testing to verify critical functionalities before releases.
• Identified, documented, and retested bugs, ensuring timely resolution.
• Participated in standup, scrum, refinement, and grooming meetings to align team objectives.
• Collaborated with stakeholders to enhance service delivery for Philips healthcare products.

Project Name: Apttus CPQ Customization
This was a customized application that was developed for General Electric Company. The project was to implement and manage the healthcare equipment sales process using the Apttus CPQ tool.

Roles and Responsibilities:

• Analyzed user requirements to ensure alignment with project objectives.
• Drafted comprehensive test cases for functional requirements verification.
• Conducted sanity testing to confirm application performance and stability.
• Identified and reported bugs, facilitating timely resolutions through retesting.
• Participated in standup, scrum, refinement, and grooming meetings to maintain project momentum.