Open To Work
SHAIFALI DAHIYA
Gurgaon
Summary
Detail-oriented and results-driven professional with extensive experience in customer due diligence and process improvement. Also known for strong attention to detail and commitment. Skilled in analyzing transactional data to identify risks, reducing potential threats while fostering team collaboration and enhancing productivity through effective coaching.
Overview
6
6
years of professional experience
Work History
Senior Executive Officer
BANK OF AMERICA
GURUGRAM
12.2019 - Current
- Coordinated with US clients to streamline workflow management and enhance collaboration by sharing production report.
- Performed essential customer due diligence by cross-referencing customer information like name, SSN, current residential address, date of birth, citizenship, and email address with database to achieve due diligence objectives and lower potential risk to bank.
- Conducted comprehensive due diligence on customer and small business clients through Lexis-Nexis, Google, System of records (SOR), Secretary of State (SOS) & County links, Precise ID, and Credit Bureau Report (CBR) to ensure up-to-date documentation before client onboarding at bank.
- Comprehensive analysis of transactional data to identify risk trends and potential fraudulent activity.
- Analyzed activity validity by utilizing diverse AML regulations including US Patriot Act, Bank Secrecy Act, and OFAC standards.
- Verify adherence of account opening quality to predefined parameters.
- Guarantee adherence to assigned targets in alignment with SLAs.
- Contributed to the end-to-end process by working in multiple queues according to business demands.
- Funds transfer from one account to another for the processing of requested application of CD/IRA accounts.
- Cross trained in Service Request process for Managing closure of customer and business accounts.
- Supported processing of information requests submitted under US Patriot Act.
- Coached junior staff in various sessions, strengthening process knowledge and improving productivity month by month, promoting professional development and team synergy.
- Identified opportunities for business automation and improved work productivity, presenting actionable recommendations to management.
- Guaranteed prompt email responses to address lob/sme inquiries effectively.
- Facilitated communication between team members and senior management across multiple locations.
- Organized internal events such as fun activities and team building activities that foster collaboration among employees.
- Acted as ESG SPOC on several occasions by dedicating 200+ hours alongside 30 unique volunteers and leading multiple educational sessions for children.
Education
Masters of Commerce -
IGNOU
New Delhi01-2025
Certificate of Advanced AML & KYC -
Stratadigm
Gurugram01-2021
Diploma in Accounting & Finance Management -
F-Tec SD
New Delhi01-2019
Bachelor of Commerce Honours -
Indraprastha University
New Delhi01-2019
Senior Secondary - Commerce
Chiranjiv Bharati School
Gurugram, Haryana03-2016
Skills
- Risk analysis
- Business process improvement
- Project management
- Team coaching
- Effective communication
- Quick Learner
- Conflict resolution
- Problem solving
- Operations management
- Performance management
- Process improvement
- Planning and execution
- Decision-making
- Leadership and people development
- Team building
- Reliability
- Adaptability
- Continuous improvement
- Relationship and team building
- Dedicated
- MS Excel & Outlook
Accomplishments
Gold award for outstanding contribution throughout the year 2024
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
HybridSalary Range
₹70000/yr - ₹200000/yrTimeline
Senior Executive Officer
BANK OF AMERICA
12.2019 - Current
Masters of Commerce -
IGNOU
Certificate of Advanced AML & KYC -
Stratadigm
Diploma in Accounting & Finance Management -
F-Tec SD
Bachelor of Commerce Honours -
Indraprastha University
Senior Secondary - Commerce
Chiranjiv Bharati School