Shaifali Negi
Dehradun
Summary
Dynamic and results-driven Senior Client Advisor with over 2.8 years of experience in luxury retail and client relationship management. Proven track record of driving sales growth, cultivating long-term client loyalty, and exceeding revenue targets.
Adept at understanding client needs, curating personalized experiences, and leading client engagement strategies that strengthen brand reputation and profitability.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Client Advisor
Ferragamo
New Delhi
06.2024 - 07.2025
- Consistently exceeded the annual sales target by 15-25%, generating xx cr or xxM in revenue for the brand.
- Built and managed a portfolio of over 900 high-net-worth clients, achieving a 60% client retention rate.
- Successfully upholding and cross-selling, increasing the average transaction value by 30% year over year.
- Drove $XX lakh in repeat business annually through proactive follow-ups and relationship building.
- Acted as a mentor for junior advisors, resulting in a 15% team-wide sales uplift.
- Delivered personalized styling and product recommendations, increasing client purchase frequency by 2.5 times.
- Oversee visual merchandising standards during monthly product launches, enhancing store appeal and increasing footfall by 10% on launch days and weekends.
- Streamlined replenishment processes to ensure product availability in all articles, driving a 15% increase in store sales, and enhancing customer satisfaction.
- Responsible for the CRM process for the brand, identified and re-engaged dormant clients, successfully onboarding 50 inactive clients, and generating xx in revived revenue.
Client Advisor
Ferragamo
New Delhi
11.2022 - 05.2024
- Grew a personal client book to over 100 loyal customers, generating xx revenue annually.
- Enhanced overall client satisfaction score to 100%, reflecting exceptional service delivery and loyalty-building.
- Consistently achieved and exceeded annual sales targets while ensuring performance across all retail KPIs, including maintaining a UPT of 1.3, and driving cross-selling and upselling initiatives that elevated overall store sales.
- Took charge of Visual Merchandising of the boutique, conducted weekly Merchandising analysis to optimize hot/cold zones
Senior Client Advisor
Maxicus by Kochar Tech
Gurugram, Haryana
09.2021 - 09.2022
- Presented detailed video overviews of premium Samsung products.
- Enhanced revenue streams through strategic sales of Samsung luxury mobiles and electronics.
- Served as the organizational representative for SAAS to brands such as Titan, Boat, Aether Space, and Rotimatic.
- Completed more than 200 sales transactions in less than three days.
- Delivered video promotion insights to corporate leaders at Samsung India, Pvt. Ltd.
- Facilitated onboarding by explaining critical process performance areas to new hires.
- Consistently maintained high satisfaction scores, showcasing proficiency in customer handling.
Education
Post Graduate - Marketing And Human Resource
Jaipuria Institute of Management
Noida, Uttar Pradesh04-2020
BBA - Business Administration
Banasthali Vidyapith
Newai, Rajasthan04-2018
Skills
- Luxury Retail Sales and Clienteling
- High Net Worth Client Relationship Management
- Cross-selling and upselling strategies
- CRM tools and Data Analytics
- Team Mentoring and Training
- Event Planning and Client Engagement
- Visual merchandising
- New business development
- Problem-solving
Affiliations
- Took charge of visual merchandising of the boutique
- Led the CRM process for the boutique, tracking dormant buyers and maintaining relationships with over 80 loyal clients across the country
- Actively filled the lost sales tracker to share feedback with management, merchandisers, and buyers
- Actively maintained a UPT of 1.3 against the store's UPT year over year
- Representative of PGDM Marketing 2018-2020 at Jaipuria Institute of Management
- President of the Management and Development Program at Jaipuria Institute of Management
- Coordinator in different clubs (Marketing, Kasturi, APC) 2018-2020 at Jaipuria Institute of Management
- Secured second position in group dance at IIT Jodhpur, Rajasthan
Accomplishments
- Scored 100% in the mystery audit during the first month of tenure
- Cleared Rock and Rap by exceeding sales targets and being on the leaderboard for six consecutive months
- Titled as the 'Best Sales Pitch' across all Reliance brands
Languages
Hindi
First Language
English
Proficient (C2)
C2
Certification
- Summer internship in sales and marketing from Experts and Consultancy, Noida
- Summer internship in sales and marketing for Gobbler Pro under Behind the Moon Consultancy
- I worked as a public relations representative for the clubs in Delhi for Consortium 33
- Certified in retail management, merchandising, distribution, and marketing
- Certified in Leaders for Tomorrow, an NGO
- Certified in the fundamentals of digital marketing
- Certified in National Scheme Services
Timeline
Senior Client Advisor
Ferragamo
06.2024 - 07.2025
Client Advisor
Ferragamo
11.2022 - 05.2024
Senior Client Advisor
Maxicus by Kochar Tech
09.2021 - 09.2022
Post Graduate - Marketing And Human Resource
Jaipuria Institute of Management
BBA - Business Administration
Banasthali Vidyapith