Shaifali Sharma
Kharar
Summary
Dynamic banking professional with extensive experience at Kotak Mahindra Bank, excelling in customer service and regulatory compliance. Proven track record in risk assessment and payment processing, enhancing operational efficiency. Adept at team coordination and problem-solving, consistently delivering strategic initiatives that drive branch growth and improve customer satisfaction.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Kotak Mahindra Bank
Ludhiana, Mohali
05.2024 - 06.2025
- Providing excellent customer service, answering questions and resolving issues in a timely manner
- Processing banking transactions such as deposits, withdrawals, loan payments, and money transfers
- Assisting customers in opening, closing, and managing their bank accounts
- Advising customers on bank products and services, and recommending the best options based on their needs
- Reviewing and verifying customer information for accuracy and compliance with bank policies and regulations
- Monitoring customer accounts for fraudulent activity and reporting suspicious transactions
- Managed daily operations of banking services and product offerings.
- Coordinated team activities to enhance customer service delivery.
- Assisted in developing strategic initiatives for branch growth.
Credit Risk Executive
HDFC Sales Private Limited
Ludhiana
11.2020 - 06.2023
- Reviewing the company debtor list.
- Contacting customers and informing them of their overdue EMI.
- Advising customers on their payment options and suggesting methods of payment.
- Negotiating suitable payment plans.
- Maintaining customer payment records.
- Preparing customer financial statements for banks and the state credit department.
- Writing final notice warnings to customers when payments are not being made.
- Instituting legal action when customers fail to pay their debt.
- Responding to customer queries.
- Contacting lawyers and insurance agencies to facilitate payments.
Accounts Assistant
Jain Amar Clothing Private Limited
Ludhiana
01.2019 - 10.2020
- Managed accounts payable to ensure accurate and timely payment of invoices
- Managed Job-work Processing inside the production house and outsourcing
- A proper check of inward and outward raw materials and finished goods between intra-units
- Supervise Billing Department
- Assisted in the filling of job-work return.
Accounts Assistant
Octave Apparels Pvt Ltd
Ludhiana
08.2017 - 12.2018
- Assisted with budgeting, forecasting, and cash flow management
- Utilized accounting software to streamline financial processes and reduce manual data entry
- Assisted with reconciliation of bank accounts and generated monthly bank reconciliation reports
- Developed and maintained an organized system for filing and archiving accounting documents, resulting in improved operational efficiency
- Assisted with the preparation of financial statements and other reports
Credit monitoring
Deepak Fasteners Limited
Ludhiana
06.2016 - 08.2017
- MIS Reporting for Daily Payment Collection report of debtors
- Taking follow-up from outstanding debtors on an aging basis
- Reconciliation of accounts
Education
Masters of Business Admistration - Finance and Marketing
Lovely Professional University
Ludhiana, India07.2017
Bachelors of commerce - Business and Financial Accounting
Panjab University
Ludhiana, India06.2013
Skills
- Customer service
- Banking transactions
- Regulatory compliance
- Payment processing
- Risk assessment
- Customer relationship management
- Team coordination
- Problem solving
Languages
- English
- Hindi
- Punjabi
Languages
Punjabi
First Language
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Timeline
Assistant Manager
Kotak Mahindra Bank
05.2024 - 06.2025
Credit Risk Executive
HDFC Sales Private Limited
11.2020 - 06.2023
Accounts Assistant
Jain Amar Clothing Private Limited
01.2019 - 10.2020
Accounts Assistant
Octave Apparels Pvt Ltd
08.2017 - 12.2018
Credit monitoring
Deepak Fasteners Limited
06.2016 - 08.2017
Masters of Business Admistration - Finance and Marketing
Lovely Professional University
Bachelors of commerce - Business and Financial Accounting
Panjab University
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