Summary
Overview
Work History
Education
Skills
Personal Information
Achievements Awards
References
Languages
Timeline
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SHAIHA ZUBAIR

SHAIHA ZUBAIR

Kanjirappally, Kottayam

Summary

Banking professional with extensive experience at HDFC Bank, specializing in customer service and operational strategies. Demonstrated expertise in CRM and report generation, leading to increased client satisfaction and sales growth. Skilled in cash handling and building strong client relationships, consistently achieving results in high-pressure environments.

Overview

9
9
years of professional experience

Work History

ASSISTANT MANAGER

HDFC BANK LTD
12.2021 - Current
  • Delivered courteous and professional customer service to enhance client experience.
  • Processed payments received via check, cash or electronic transfer.
  • Processed payments efficiently using point of sale systems.
  • Resolved escalated customer complaints and disputes professionally.
  • Conducted follow-up calls to ensure satisfaction with products and services.
  • Prepared reports on loan performance and other related documents as required by the bank.
  • Utilized basic computer skills such as Microsoft Office Suite for day-to-day operations.
  • Monitored customer feedback surveys and took corrective measures when necessary.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks and objectives.
  • Responded to customer inquiries via telephone, email, and in-person interactions.

Branch Relationship Officer

AXIS BANK LTD
06.2021 - 11.2021
  • Developed and maintained relationships with existing and potential clients through regular follow-up visits and calls.
  • Provided guidance and support to junior staff members on various operational matters.
  • Provided excellent customer service to all customers and ensured their satisfaction.
  • Handled cash transactions accurately while balancing daily cash drawer totals at the end of each shift.
  • Promoted additional products and services available within the branch network.

SERVICE OFFICER - CASH

KOTAK MAHINDRA BANK
02.2020 - 06.2021
  • Analyzed customer feedback in order to identify areas requiring improvement in the services provided.
  • Conducted regular follow ups with customers after providing services to ensure satisfaction.
  • Reconciled discrepancies between invoices, contracts, purchase orders.
  • Generated reports on customer satisfaction levels and feedback.
  • Responded promptly to emails from customers seeking assistance or answers to questions.
  • Performed administrative duties such as data entry, filing, and record keeping.

Telesales Executive

HDB FINANCIAL SERVICE
11.2016 - 02.2020
  • Answered incoming calls from potential customers and addressed their inquiries.
  • Developed strong relationships with potential customers through consistent follow-up contact.
  • Identified customer needs and offered appropriate solutions to meet those needs.
  • Provided detailed product information and educated customers on features, advantages, and benefits of products or services.
  • Generated new leads via cold calling techniques, referrals, networking events.
  • Maintained accurate records of customer interactions utilizing CRM software.
  • Followed up on sales leads through outbound calling.

Education

BACHELOR OF COMMERCE -

IHRD College of applied science
Kanjirappilly
01.2015

STANDARD XII - Commerce

St. Antonys College
Kanjirappilly
01.2012

STANDARD X -

Assumption High School
Palampra, Kanjirappally
01.2010

Skills

  • Banking and finance software
  • Finacle and Finone
  • Fluxcube expertise
  • CRM proficiency
  • MS Office applications
  • Tally 90 knowledge
  • Customer service
  • Cash handling
  • Report generation
  • Operational strategies
  • Customer relationship management
  • Client follow-up
  • Sales reporting

Personal Information

  • Passport number: C 3715810
  • Father's name: Zubair K.A
  • Date of birth: 12/20/1994
  • Gender: Female
  • Nationality: Indian
  • Marital status: married

Achievements Awards

  • Best performance rating award, 03/2024
  • Best investment selling award, 01/2024, HDFC Life
  • Excellent service award, 2022-2023, 04/01/22 - 03/31/23
  • Excellent service award, 2023-2024, 04/01/23 - 03/31/24

References

  • K Shiju, Assistant Vice President, HDFC Bank Ltd, +91 9020250618
  • Fahim Raoof, Cluster Head Deputy Vice President, HDFC Bank Ltd, +91 9846278778

Languages

  • English
  • Malayalam

Timeline

ASSISTANT MANAGER

HDFC BANK LTD
12.2021 - Current

Branch Relationship Officer

AXIS BANK LTD
06.2021 - 11.2021

SERVICE OFFICER - CASH

KOTAK MAHINDRA BANK
02.2020 - 06.2021

Telesales Executive

HDB FINANCIAL SERVICE
11.2016 - 02.2020

BACHELOR OF COMMERCE -

IHRD College of applied science

STANDARD XII - Commerce

St. Antonys College

STANDARD X -

Assumption High School

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