Shaiju James Yohannan
Mumbai
Summary
Organized and self motivated employee eager to apply time management and organizational skills in various environments with desire to take on new challenges. Seeking entry-level opportunities to expand skills while facilitating company growth. Strong work ethics, adaptability and exceptional interpersonal skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Seller Support Agent
Lumina Datamatics
Mumbai
02.2023 - 03.2024
- Description writing and attributions for products
- Auditing the products for brands to get them listed under MACY’s marketplace
- Investigated and resolved product or service problems reported by customers.
- Built sustainable relationships and trust with customer accounts through open and interactive communication.
- Developed new processes for improved customer service experiences.
- Assisted in resolving escalated issues from customers or other team members.
- Followed up with customers to ensure their issue was solved satisfactorily.
- Ensured that all customer service queries were answered in a timely manner.
Business Development Executive
Synnex Business Media Pvt. Ltd
Mumbai
10.2022 - 12.2022
- Have to indulge in extensive research to get a clear sight of top-notch companies who would be interested in experiencing the services provided by the company with a focus on Summits & Awards.
- Built relationships with clients, partners and vendors to facilitate successful partnerships and also focusing on the ROI for the companies.
- Conducted market research and identified potential business opportunities.
- Organized trade shows, conferences and other events to promote the brand image of the organization.
- Developed growth plans by identifying key clients, key targets and priority service lines.
- Identified institutions and market sectors with potential for expansion of operations, networking with key partners and individuals to build awareness of company within key demographics.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Initially was in Sponsorship Department and later shifted to Delegates Department
Business Development Executive
Ketto - Crowdfunding & Medical Fundraising in India
Mumbai
08.2022 - 09.2022
- To find genuine donors who would be interested in funding children in need of medical treatments.
- Identified areas of improvement within existing processes that could help optimize performance outcomes.
- Maintained a database of contacts from prospective clients for future follow-ups.
- Listened to customer needs to identify and recommend best products and services.
- Produced sales documents, finalized deals and filed records.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
Education
Bachelor of Computer Application (BCA) - Computer Application
Atharva Institute of Information Technology
Mumbai07-2022
11th And 12th Higher Secondary Certificate (Science) - Maths-Science
Shri T P Bhatia College of Science
Mumbai03-2019
10th-Secondary School Certificate -
Holy Angel High School
Mumbai03-2017
Skills
- Flexible to working under deadlines and pressures regardless of time and numbers
- Swift in structuring plans to meet targets under given deadlines with quality
- MS Office Word and Excel
- C/C
- Photoshop
- Illustrator
- Oops concepts
- CSS
- Android Programming
- Javascript
- Salesforce
- MS Outlook
Personal Information
- Date of Birth: 08/11/01
- Marital Status: Single
Languages
- English
- Hindi
- Malayalam
- Marathi
- Tamil
Affiliations
- Dance
- Acting
- Singing and Playing Guitar
- Mimicry
- Football & Cricket
Accomplishments
Band major in School
Student of the Year in School
Certification
- Workshop on Robotics
- Workshop on Oracle
Timeline
Seller Support Agent
Lumina Datamatics
02.2023 - 03.2024
Business Development Executive
Synnex Business Media Pvt. Ltd
10.2022 - 12.2022
Business Development Executive
Ketto - Crowdfunding & Medical Fundraising in India
08.2022 - 09.2022
Bachelor of Computer Application (BCA) - Computer Application
Atharva Institute of Information Technology
11th And 12th Higher Secondary Certificate (Science) - Maths-Science
Shri T P Bhatia College of Science
10th-Secondary School Certificate -
Holy Angel High School
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