Summary
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Shaik Afrin

Hyderabad

Summary

Dedicated team leader with 5 years of experience, excelling in team management, employee training, and performance management.. Skilled in developing KPIs and implementing process improvements, I foster collaboration and drive team success. My leadership and effective communication have consistently enhanced productivity and aligned team goals with organisational objectives.

Have the experience & Knowledge in Trust and Safety & Content moderation.

Looking forward to accept the new challenges and grow in the career with more opportunities .Willing to join immediately .

Work History

Team Leader

Wipro
Hyderabad
  • Worked as a team leader for 24 months . During this established clear expectations for employees, providing guidance when needed.
  • Collaborated with other departments to ensure alignment of goals across teams.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Conducted regular performance reviews to assess individual team member progress.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Facilitated team meetings to discuss targets, strategies, and address any issues.
  • Implemented strategic plans to enhance team performance and productivity.
  • Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Established clear team goals aligned with company objectives, tracking progress regularly.
  • Provided coaching and feedback on employee performance, encouraging professional development.

Quality Analyst

Wipro
Hyderabad
  • Conducted root cause analysis to investigate the source of problems in production process.
  • Reviewed and analyzed customer feedback to identify areas of improvement in product quality.
  • Ensured quality is maintained
  • Evaluated performance metrics from existing processes to recommend improvements in product quality.
  • Analyzed customer complaints regarding product issues and provided solutions as needed.
  • Collaborated with cross-functional teams to develop and implement process improvements.

Associate

Wipro
Hyderabad
  • Ensured Productivity and efficiency targets are achieved.
  • Shared the process and tool improvement ideas .
  • Worked on multiple projects and supported the team when it's required.
  • Upskilled and streamlined the new projects like Gen AI
  • Provided the training as well to the new associates .

Education

B.Tech - Information Technology

Narayanamma Institute of Technology
Hyderabad

Skills

  • Performance management
  • Data analysis
  • Process improvement
  • Team building
  • Goal setting
  • Quality assurance
  • Effective communication
  • Decision making
  • Problem-solving
  • Teamwork and collaboration

Accomplishments

  • Awarded as best Team Leader and Quality Analyst
  • Received appreciation from the client for sharing the process improvement ideas

Languages

Urdu
First Language
Hindi
Proficient (C2)
C2
English
Advanced (C1)
C1

Timeline

Team Leader

Wipro

Quality Analyst

Wipro

Associate

Wipro

B.Tech - Information Technology

Narayanamma Institute of Technology
Shaik Afrin