SHAIK AZHER SALMAN

• Manage daily hospital operations across OP, IP, and Reception, ensuring smooth functioning and patient satisfaction.
• Coordinate with medical, administrative, and housekeeping departments for workflow efficiency.
• Lead a team of reception staff and MODs, managing performance and service standards.
• Handle critical patient escalations, VIP patient protocols, and daily reporting.
• Acted as the main point of contact for hospital-wide operations during assigned shifts.
• Monitored emergency readiness and resolved operational issues swiftly.
• Maintained coordination across departments to ensure seamless patient care.
• Supervised front desk operations, including patient registration, appointments, and billing.
• Trained new front office staff and ensured quality in patient handling and documentation.
• Assisted MODs and management in peak hour support.
• First point of contact for patients and visitors, handling queries, appointments, and billing.
• Ensured accuracy in documentation, and provided timely support to patients and families.
• Managed team of 15 employees to maintain smooth-running operations of shop floor.

• Managed patient registrations, billing, and appointment scheduling using HIS.
• Served as the first point of contact for all incoming patients and visitors.
• Coordinated with departments to ensure minimal wait times and smooth patient flow.
• Processed insurance documentation and maintained up-to-date records.
• Handled patient queries and resolved issues with empathy and professionalism.
• Maintained front desk hygiene, service standards, and patient confidentiality.
• Respond to emergency situations calmly and promptly.
• Inform the concerned departments and initiate basic emergency protocols.
• Maintained accurate records of guest information through diligent documentation and data entry efforts.