Hi, I’m
Shaik Daraksha
Business Developement Executive
Delhi Ncr
Summary
Proven Business Development Executive with a track record of fostering robust client relationships and driving customer satisfaction at Unacademy. Skilled in strategic planning and effective negotiation, I excel in transforming customer interactions into lasting business growth. My approach combines financial operations expertise with exceptional listening skills, significantly enhancing team and client engagement.
Overview
10
years of professional experience
Work History
UnacademyDelhi
Business Development Executive
08.2020 - Current
Job overview
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Presented professional image consistent with company's brand values.
TopperVisakhapatnam
Business Development Executive
06.2019 - 08.2020
Job overview
- Cultivated culture of innovation, encouraging submission of ideas for new products and services.
- Facilitated professional development workshops, enhancing team skills and boosting morale.
- Elevated customer satisfaction, introducing comprehensive feedback system to better address client needs.
ConcentrixVisakhapatnam
Customer Service Representative
12.2014 - 01.2018
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Improved resolution time with effective problem-solving for customer complaints.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Education
Sree Padha Degree CollegeVisakhapatnam
B.com Computers from Computer And Information Sciences
06.2018
Skills
Financial operations
Performance metrics
Creation of sales comp structures
Marketing strategy
Business development and planning
Prospect targeting
Product and service sales
Effective negotiator
Quality control
Sales pipeline management
Strategic planning
Strong sales proposal writer
Sales expertise
Goals and performance
Excellent listening skills
Customer satisfaction
Languages
Telugu
Beginner (A1)
Hindi
Beginner (A1)
English
Beginner (A1)
Timeline
Business Development Executive
Unacademy
08.2020 - Current
Business Development Executive
Topper
06.2019 - 08.2020
Customer Service Representative
Concentrix
12.2014 - 01.2018
Sree Padha Degree College
B.com Computers from Computer And Information Sciences