Shaik Fazal
Hyderabad
Summary
Expert in content review and an instructor with over 2 years of experience in reviewing the content for trust and safety. experienced trainer on workflows and policies, solutions, and working quickly to produce exceptional deliverables. Works in collaboration with the different teams to clean and clear the platform of the abusive content. Excellent communication talents, relationship-building skills, performance under pressure, and judgment within tight deadlines.
Overview
2
2
years of professional experience
Work History
Content Specialist ( Instructor )
Accenture
Hyderabad
05.2022 - Current
- Monitored user-generated content for violations of community standards.
- Reviewed content for compliance with internal policies and procedures.
- Catalyzed critical thinking skills through moderated discussions to develop effective process improvement plans.
- Utilized effective problem-solving techniques to resolve conflicts between Quality team and agents.
- Drafted standard operating procedures for resolution of escalations and gray cases area.
- Provided feedback on misses and suggest improvements to the workflows.
Education
B.COM - Business
GITAM University
Hyderabad09-2021
Skills
- data to drive strategy
- Subject matter expertise
- Training program development
- Policy specialist
- Communication skills
- Conflict resolution
Accomplishments
- Trainer Competency Skills , Accenture Trust and safety
- RNR For the best performance in the learning and development team
Languages
Hindi
First Language
English
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Timeline
Content Specialist ( Instructor )
Accenture
05.2022 - Current
B.COM - Business
GITAM University
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