Shaik Gouse
Hyderabad
Summary
Adaptable Software Engineer with a proven track record of supporting operations from conception through post-release support. Demonstrates expertise in creating efficient code and delivering engaging user experiences, contributing to increased usership. Committed to leveraging technical skills and innovative solutions to drive organizational growth while enhancing personal development.
Overview
4
4
years of professional experience
Work History
Senior Software Engineer
LTI MINDTREE
Hyderabad
01.2021 - Current
Renowned provider of expert advisory and innovative digital services worldwide.
- Supervise full spectrum of IT services lifecycle to ensure efficient incident handling, problem management, change implementation and service requests processing.
- Collaborated with cross-functional teams to identify service issues.
- Maintained and monitored fulfillment of Service Level Agreements.
- Led efforts to identify and address persistent issues.
- Automated operational workflows by deploying advanced ITSM systems.
- Supported team members in mastering ITSM workflows.
- Analyzed key service metrics to identify improvement opportunities.
Education
Bachelor of Technology - Civil Engineering
Tirumala Engineering College
Narsaraopet01-2020
Skills
- Analytical problem solver
- Effective multitasking
- Customer-centric
- Independent worker
- Effective relationship building
- Strong verbal communication
- Proficient in adapting to evolving technologies and work environments
- Dedicated professional commitment
- Collaborative teamwork
- Achievement-focused
- Problem-solving abilities
- Proficient in computer operations
- Proficient in fast typing
- Cross-functional collaboration
- ITSM automation
Languages
- English
- Hindi
- Telugu
Personal Information
- Date of Birth: June 6th 1999
- Marital Status: Single
Timeline
Senior Software Engineer
LTI MINDTREE
01.2021 - Current
Bachelor of Technology - Civil Engineering
Tirumala Engineering College
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