Shaik Hakeem
Hyderabad
Summary
Results-driven Housekeeping Supervisor experienced in staff management and quality control. Focused on enhancing customer service and optimizing inventory processes. Trains staff effectively and resolves guest complaints promptly, ensuring high cleanliness standards and satisfaction.
Overview
3
3
Languages
9
9
years of professional experience
Work History
Housekeeping Supervisor
ISS PVT LTD( Changi AirPort)
Singapore
07.2024 - 06.2026
- Staff Management: Assign daily tasks, create work schedules, and supervise housekeepers and attendants.
- Quality Control: Inspect guest rooms and public areas to ensure they match cleanliness rules.
- Inspected guest rooms and public areas regularly to uphold cleanliness standards and enhance guest satisfaction.
- Trained new staff on proper cleaning methods, safety protocols, and chemical usage.: Teach new staff correct cleaning methods, safety rules, and chemical usage.
- Monitored stock levels for cleaning products, linens, and supplies, and ordered more.
- Maintenance & Coordination: Report broken items to the maintenance team and work with the front desk on room status.
- Resolved guest issues promptly to improve satisfaction and ensure a positive experience.: Listen to guest complaints and fix issues fast.
Housekeeping supervisor
Infosys
Hyderabad
12.2023 - 05.2024
- Ensuring all areas, including guest rooms, public spaces, and back-of-house areas, are cleaned to the required standards of cleanliness, hygiene, and sanitation.
- Directing, delegating, and providing guidance to housekeeping staff, ensuring they adhere to established procedures and safety protocols.
- Tracked cleaning supplies, equipment, and linens, reordered as needed to minimize waste.
- Created and managed cleaning schedules, ensured adequate staffing levels, and addressed staffing shortages to maintain operational efficiency.
- Ensuring all housekeeping staff adhere to safety and security protocols, including those related to handling chemicals and equipment.
- Maintaining effective communication with other departments, such as front desk and maintenance, to ensure smooth operations and address any issues that arise.
- Maintained effective communication with front desk and maintenance departments to ensure smooth operations and promptly address issues.
- Maintaining records of inspections, inventory, and other relevant information.
Senior Coordinator Operations
Girnar soft Automobiles PVT LTD.
Hyderabad
08.2019 - 10.2021
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Collaborated with vendors and suppliers to manage budgets and optimize resource allocation.
- Reduced operational risks while organizing data to forecast performance trends.
- Developed and implemented ticket tracking system, enhancing issue resolution and work logging processes.
- Partnered with vendors and suppliers to effectively manage and budget.
- Resolved issues for challenging customers to maintain high levels of service. and clients to assist lower-level employees and maintain excellent customer service.
- Resolved customer issues to support team members and uphold high standards of customer service.
- Documented and communicated problems to management for timely resolution. to higher management with great detail, resulting in 100%.
Junior Coordinator Operations
Cars24 PVT LTD.
Hyderabad
09.2018 - 07.2019
- Prepared written communications, reports, and documents to support operational efficiency.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Identified issues, analyzed information, and provided actionable solutions to enhance operations.
- Created and maintained spreadsheets using Microsoft Excel for tracking daily, weekly, and monthly activities.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Created detailed spreadsheets using Microsoft Excel for daily, weekly, and monthly data tracking.
Guest relations executive
Alcott Town Planners PVT LTD.
Hyderabad
02.2017 - 08.2018
- Acted as the main point of contact for VIP guests and kept hotel departments informed about individual requirements.
- Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences.
- Reviewed documentation and resolved discrepancies to ensure seamless guest experiences.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Adjusted staffing levels to align with business needs and enhance guest satisfaction.
- Described facility amenities to guests and set up services such as childcare, interpretation and dry cleaning.
- Regulated appropriate staffing levels to meet business and customer requirements.
- Oversaw guest services personnel to ensure timely and accurate responses to guest complaints.
Education
Bachelor of Hotel Management -
Indian Institute of Hotel Management and Culinary Arts
Hyderabad, IndiaSkills
- Quality assurance
- Client relations
- Inventory management
- Training
- Team leadership
- Guest relations
- Client relations
- MS Office
- Client relations
Hobbies and Interests
Cooking
Personal Information
Cooking
Languages
Hindi
First Language
English
Proficient
C2
Telugu
Proficient
C2
Timeline
Housekeeping Supervisor
ISS PVT LTD( Changi AirPort)
07.2024 - 06.2026
Housekeeping supervisor
Infosys
12.2023 - 05.2024
Senior Coordinator Operations
Girnar soft Automobiles PVT LTD.
08.2019 - 10.2021
Junior Coordinator Operations
Cars24 PVT LTD.
09.2018 - 07.2019
Guest relations executive
Alcott Town Planners PVT LTD.
02.2017 - 08.2018
Bachelor of Hotel Management -
Indian Institute of Hotel Management and Culinary Arts