Shaik Hakeem
Hyderabad
Summary
Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
3
3
Languages
9
9
years of professional experience
Work History
Housekeeping Supervisor
ISS PVT LTD( Changi AirPort)
Singapore
07.2024 - 06.2026
- Coordinated staff schedules and delegated tasks to optimize operational efficiency.: Assign daily tasks, create work schedules, and supervise housekeepers and attendants.
- Inspected guest rooms and public areas to uphold cleanliness standards and enhance guest satisfaction.
- Inspected guest rooms and public areas regularly to uphold cleanliness standards and enhance guest satisfaction.
- Trained new staff on effective cleaning methods, safety protocols, and proper chemical usage.: Teach new staff correct cleaning methods, safety rules, and chemical usage.
- Resolved guest issues promptly to improve satisfaction and ensure a positive experience.: Listen to guest complaints and fix issues fast.
- Monitored stock levels for cleaning products, linens, and supplies, and ordered more.
- Reported broken items to the maintenance team and updated the front desk on room status.
Front Office Associate
Infosys
Hyderabad
12.2023 - 05.2024
- Managed front office reception and visitor check-in for Infosys corporate offices.
- Greeted guests and directed them to proper departments with professional courtesy.
- Assisted guests with check-in, check-out, and room reservations.
- Provided information about the hotel's facilities, services, and nearby attractions to guests.
- Coordinated incoming calls, emails, and internal requests using Infosys communication systems.
- Maintained visitor logs, appointment records, and front desk documentation.
- Supported office administration tasks and resolved routine front desk concerns.
- Communicated with facilities, security, and housekeeping teams on daily service needs.
- Handled confidential information according to Infosys workplace policies and standards.
- Verified identification documents from guests before issuing keys or access cards.
- Prepared detailed reports related to guest feedback surveys and incidents at the hotel.
- Updated guest profiles in the computer system regularly to ensure accurate records are kept.
- Coordinated transportation services for guests.
Senior Coordinator Operations
Girnar soft Automobiles PVT LTD.
Hyderabad
08.2019 - 10.2021
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Collaborated with vendors and suppliers to manage budgets and optimize resource allocation, enhancing operational efficiency.
- Developed and implemented ticket tracking system, enhancing issue resolution and work logging processes.
- Collaborated with vendors and suppliers to manage budgets and optimize resource allocation.
- Partnered with vendors and suppliers to effectively manage and budget.
- Addressed customer issues directly to ensure satisfaction and service quality. Assisted clients to support lower-level employees and maintain excellent customer service.
- Addressed customer inquiries to assist team members and maintain service excellence.
- Recorded issues and reported them to management for prompt resolution. to higher management with great detail, resulting in 100%.
Junior Coordinator Operations
Cars24 PVT LTD.
Hyderabad
09.2018 - 07.2019
- Resolved problems, improved operations and provided exceptional service.
- Identified issues, analyzed information, and provided solutions that enhanced operational workflows.
- Resolved operational problems and delivered exceptional service to enhance customer satisfaction.
- Prepared written communications, reports, and documents to support operational efficiency.
- Created and maintained spreadsheets in Microsoft Excel for efficient tracking of daily, weekly, and monthly activities.
- Created and maintained spreadsheets using Microsoft Excel for tracking daily, weekly, and monthly activities.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Served customers in a friendly, efficient manner following outlined steps of service.
Guest relations executive
Alcott Town Planners PVT LTD.
Hyderabad
02.2017 - 08.2018
- Acted as the main point of contact for VIP guests and kept hotel departments informed about individual requirements.
- Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences.
- Reviewed documentation and resolved discrepancies, enhancing seamless guest experiences.
- Collaborated with outside departments to coordinate solutions, boosting guest satisfaction.
- Reviewed documentation and resolved discrepancies to ensure seamless guest experiences.
- Adjusted staffing levels to align with business needs and enhance guest satisfaction.
- Regulated appropriate staffing levels to meet business and customer requirements.
- Oversaw guest services personnel, ensuring timely and accurate responses to guest complaints, improving service quality.
Education
Bachelor of Hotel Management -
Indian Institute of Hotel Management and Culinary Arts
Hyderabad, IndiaSkills
- Quality control
- MS Office
- Customer service
- Staff onboarding
- Team leadership
- Stock control
Hobbies and Interests
cooking
Personal Information
Cooking
Languages
English
Proficient
Hindi
Proficient
Telugu
Proficient
Timeline
Housekeeping Supervisor
ISS PVT LTD( Changi AirPort)
07.2024 - 06.2026
Front Office Associate
Infosys
12.2023 - 05.2024
Senior Coordinator Operations
Girnar soft Automobiles PVT LTD.
08.2019 - 10.2021
Junior Coordinator Operations
Cars24 PVT LTD.
09.2018 - 07.2019
Guest relations executive
Alcott Town Planners PVT LTD.
02.2017 - 08.2018
Bachelor of Hotel Management -
Indian Institute of Hotel Management and Culinary Arts