SHAIK HAMDAN
Chennai
Summary
A skilled communicator; Establishes rapport with members of diverse groups, and promotes team cohesiveness. Highly organized and independent; Energetic, smart and confident professional with an infectious enthusiasm. Currently looking for better opportunity.
Overview
11
11
years of professional experience
Work History
Senior Customer Service
Accsource KPO Pvt Ltd
Chennai
2021.10 - Current
- I am currently working in Accsource and have been a best performing employee since I have joined
- Strong dedication to helping customers resolve issues and cultivating a positive image of the company
- Excel in both team environments and alone.
- Resolved around 50000 tickets on Zendesk.
Retail Sales
Etisalat
United Arab Emirates
2019.11 - 2021.05
- Joined Etisalat as an outsourced employee from Reach Employment Services in the year 2019
- This is my first job experience in the UAE
- In this job, I deal with many nationalities which gave me great experience in handling customer queries and making a successful sale during the process
- I am well trained in the customer journey process.
Product Support Analyst
Clarivate Analytics
Chennai
2018.04 - 2019.09
- Joined Clarivate Analytics as an Product Support Analyst
- Clarivate Analytics owns and operates subscription-based products like Web of Science, Cortellis, Derwent Innovation, Derwent World Patents Index, CompuMark, MarkMonitor, Techstreet, Publons, EndNote, Kopernio, and ScholarOne
- I am trained to support products like, Web of Science, Cortellis, Derwent Innovation, Publons and InCites.
Analyst
HCL Technologies Ltd
Chennai
2015.12 - 2018.01
- Joined HCL as an Senior Customer Service Executive
- Was promoted as the Analyst in Healthcare within a year of my joining and was responsible for doing the voice and non voice audit on the projects & have trained the new employees On the project who have excelled in their production.
Trainee Account Executive
Ajuba Solutions
Chennai
2013.11 - 2015.11
- Started my career at Ajuba solutions and was give the role of Trainee Account Executive then within a year was promoted to Junior Account Executive who is responsible to evaluate the effect of cash inflow to the organization
Education
BACHELOR OF SCIENCE ( INFORMATION SYSTEM MANAGEMENT ) -
The New College Autonomous Affiliated With University of Madras
2013-05
Skills
- Leadership
- Driven deliverables
- Presentation
- Communication
- Decision Making
- People management
- Teamwork
- Well trained in Sales force
- Trained in Zendesk
Schooling
- ST Patrick's Anglo India Higher Secondary School
- Oxford Matriculation Higher Secondary School
Leisure activities
Music, playing with my cats and watching movies. My favorite genres are action - comedy.
Languages
- English
- Tamil
- Urdu
- Hindi
Accomplishments
- Employee of the month in Aujba Solutions for 5 months.
- Best employee of the year in HCL Technologies for year 2016.
- Consecutive employee of the month awards in Clarivate Analytics.
- Won award for achieving 100% Quality assurance in Etisalat.
Timeline
Senior Customer Service
Accsource KPO Pvt Ltd
2021.10 - Current
Retail Sales
Etisalat
2019.11 - 2021.05
Product Support Analyst
Clarivate Analytics
2018.04 - 2019.09
Analyst
HCL Technologies Ltd
2015.12 - 2018.01
Trainee Account Executive
Ajuba Solutions
2013.11 - 2015.11
BACHELOR OF SCIENCE ( INFORMATION SYSTEM MANAGEMENT ) -
The New College Autonomous Affiliated With University of Madras
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