Shaik Imran
Hyderabad
Summary
(Last mile Operation) working as a Team leader in Pepper Tab (Groceries) for 1year and 5 years of experience in Big basket as Operation manager. present working in a country delight as Assistant center manager
I am a very energetic and challenging person. Enthusiastic to learn new things and develop my skills. I prioritize my mental and physical health. Smart and polished individual with a background in forecasting to identify opportunities that prove successful for businesses. An energetic Allocation Analyst with exceptional knowledge of the retail industry and exemplary merchandise distribution oversight.
Overview
7
7
years of professional experience
Work History
Order Allocator
Big basket
Hyderabad
- Working as Operations controller at Big Basket (Innovative Retail Concept PVT Ltd))
- Achieving customer satisfaction through the delivery of quality service
- Managing the delivery process through associates from the delivery station to the customer's address
- With the help of the support department, resolving operational issues
- Grooming Team Leaders and Order Allocators for next level
- Extensive experience in managing store operations and achieving set goals
- Cross Stores are required to verify product quality
- Keeping track of petty cash and daily transactions
- We run daily reports (MIS), (ORDER REPORTS), (FMCG REPORTS), and (Databases) as part of our role
- As far as order related matters are concerned, we will keep in touch with the delivery person
- In order to ensure all products are shipped in good condition, we will inspect all products before dispatch
- Non-FMCG products and chilled FMCG products should never be mixed in a cart for delivery
- To ensure that each delivery is going to be delivered on time to the customer, we have to check each delivery
- Our goal is to fill the CAPACITY of the order, regardless of whether it has been posted
- We run the EOD per delivery person to see how many orders they completed at what time
- In order to tally cash, we must include order reports and customer complaints
- The OT D should be 99.80% at the end of the day
- Vehicle we need to ensure all vehicles are reported in on time
- I need to send vehicle billing twice a month in three wheelers
- At the end of the day, we need to see good metrics at the level of the store.
Assistant Center Manager
Country Delight
Hyderabad, India (Remote)
07.2023 - Current
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Oversaw financial transactions such as billing, invoicing, and payments to ensure accuracy and timeliness.
- Streamlined daily operations for increased efficiency by implementing new organizational strategies.
- Coordinated events and programs for the center, boosting community engagement and participation.
- Managed daily schedules, ensuring optimal allocation of resources and staff coverage.
- Evaluated employee performance against established benchmarks for continuous improvement opportunities.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Partnered with vendors and suppliers to effectively manage and budget.
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising, and general store operations.
- Played a key role in achieving consistently high customer satisfaction ratings by addressing concerns promptly and providing solutions that exceeded expectations.
- Communication with customers mail or calls through
- escalating major issues through mail
- need to track inventory sheet live vs physical there should be no varience
- need to track delivery partner attendance + staff
- need to check their earnings & take huddles to reduce complaints
- in a month their will be 2 audits need to score above 97%
- need to track f&v orders is packing ontime + dispatch with the help of our staff
- at the end store metrics should be good
Operation Controller
Big basket
Hyderabad, India
02.2018 - 08.2023
- Attending to customer's complaints and undertaking steps for effectively resolving them
- Mentoring, training & leading field functionaries to ensure sales and operational efficiency
- Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst team members
- Recruitment and co-ordination for the same with HR.
- Contributed to corporate social responsibility initiatives by promoting sustainable practices throughout operational processes.
- Trained team members on best practices in operations management, contributing to skill development and employee retention efforts.
- Prepared balance sheets, cash flow reports and income statements.
Team Leader
Pepper TAB
Hyderabad, India
01.2017 - 01.2018
- Locking after entire hub operations
- Hiring of blue collar manpower and handling the team and utilization of the manpower as per the Demand
- Maintaining a good numbers of metrics as per the company targets, providing the training sessions for the (Delivery Executives) to get the better service experience for the customers, planning the roster of the manpower as per the requirement
- Managing of the 3PL vendors and vans for the smooth operations
- Cash handling for the COD Shipments, validation of MIS reports of the VANS for the billing
- Responsible for the dispatch of the Delivery vans on time and follow-ups with the Delivery Executives to achieve the metrics and good customer service
- Finding the solutions for the issues raised during the delivery
- Follow up on all issues and concerns of the vans
- Reporting time of the vans
- Checking of the van documents and fitness
- Handling of 150+ blue collar employees and utilization of the manpower as per the demand and productivity
- Weekly and monthly roster planning, retaining the manpower and control of the attrition and absenteeism
- Achieving the targeted metrics and we maintaining the 95 % of serviceability in the Zone
- Hands on the cash for the COD delivered orders
- Collection of the cash from the delivery executives and deposition of the cash.
Education
Bachelors of Commerce -
Haindavi Degree College
01.2018
Intermediate -
Haindavi Junior College
01.2015
SSC -
Srinivasa High School
01.2013
Skills
- MS Office
- Team management
- Van vendor management
- Cash handling
- Operations
- Last mile operations
- Field operations
- Logistics Planning
Languages
English
Hindi
Telugu
Thank You
Thanking you
Personal Information
- Date of Birth: 07/07/98
- Gender: Male
- Marital Status: Single
Disclaimer
I hereby declare that the above-furnished details are correct and true to the best of my knowledge.
Timeline
Assistant Center Manager
Country Delight
07.2023 - Current
Operation Controller
Big basket
02.2018 - 08.2023
Team Leader
Pepper TAB
01.2017 - 01.2018
Order Allocator
Big basket
Bachelors of Commerce -
Haindavi Degree College
Intermediate -
Haindavi Junior College
SSC -
Srinivasa High School