SHAIK IMRAN

• Worked closely with clients to gather requirements and translate them into technical specifications for implementation.

● Service Now HRSD Implementation – Document Generation, Universal request, Journey Designer, Journey Accelerator and Life Cycle Events

● Transferring the HR cases to Incident Configurations

● Creating HR Services and HR Task templates

● Configuring Universal Request

• ServiceNow Certified System Administrator
• Form Design
• Preparing reports and Analysis of Automation failure trends.
• Fixing issues/automation failures in existing Orchestration workflows.
• Designing new workflows/Form as per Client specifications.
• Quality Analysis and UAT testing.
• Good knowledge of Business Rules and Client Scripts
• Advanced Java Script & Basics of HTML
• Deploying the developed code to Test/Production instances using Update Sets.
• Root Cause Analysis using workflow actions for the requests and interruptions in process flow and applying fix for the same within the SLA duration
• Monitoring system for all scripts and objects created in ServiceNow to help developers to search and debug easily
• Advanced Scheduled Jobs and Flow configurations