SHAIK IMTHIYAZ AHAMMAD
Production Support Engineer
Andhra Pradesh
Summary
Results-driven Production Support Engineer with 3+ years of experience in ensuring high availability and performance of enterprise applications at TCS. Specialized in incident management (P1/P2), monitoring using tools like Grafana, Dynatrace, and SolarWinds, and batch job scheduling with Control-M and Autosys. Proven ability to reduce downtime, improve SLA adherence, and maintain 24/7 operational stability.
Overview
3
3
years of professional experience
Work History
Systems Engineer
Tata Consultancy Services (TCS)
05.2022 - 10.2025
- Monitored 50+ enterprise applications using Grafana, SolarWinds, and Nagios, ensuring 99.9% uptime and proactive alert handling.
- Resolved 100+ batch job failures per month in Control-M and Autosys, reducing processing delays by 30%.
- Led P1/P2 incident management, coordinating with L2/L3 teams and reducing downtime through faster resolution.
- Managed incidents and outages using ServiceNow, ensuring SLA compliance and audit readiness.
- Provided infrastructure support for Citrix and VMware environments, improving end-user accessibility.
- Developed SOPs for operational processes, reducing shift handover errors and improving efficiency.
- Analyzed system performance metrics and optimized resource allocation during peak load periods.
Education
Bachelor of Computer Applications - undefined
Rayalaseema University
01.2021
Skills
- Grafana
- SolarWinds
- Dynatrace
- Datadog
- Nagios
- Control-M
- Autosys
- ServiceNow
- Citrix
- VMware
- Remote Desktop
- SQL
- Windows
- Linux
- Calabrio
- NICE CXone
- MS Office
Accomplishments
Recognized as a 'Good Team Player' at TCS for consistent performance and collaboration.
Timeline
Systems Engineer
Tata Consultancy Services (TCS)
05.2022 - 10.2025
Bachelor of Computer Applications - undefined
Rayalaseema University