Hi, I’m
Shaik Imtiaz Ali
Ops Manager
Hyderabad
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
6
years of professional experience
6
years of post-secondary education
3
Languages
Work History
CABTHyderabad
Ops Manager
04.2022 - Current
Job overview
- Worked in matrix management environment with oversight of division level managers, operations, human resources, safety and compliance.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Prepared annual budgets with controls to prevent overages.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Reviewed operations reports to understand numbers and trends.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
Zypp ElectricPremnagar, Hyderabad
City Lead
06.2021 - 07.2022
Job overview
- Handling team of TL of Last mile operations
- Managing end to end last mile functions for clients like BigBasket, Groffers, Flipkart, Grab etc
- Identify areas of improvement and establish innovative strategies and improve existing work procedures and practices
- Build and implement SOPs, manage workflow and day to day operations
- Manage off roll and on roll manpower within the facility
- Maintaining relationship with clients & increasing business
TS, Shadowfax TechnologiesHyderabad
Operations Lead
10.2020 - 05.2021
Job overview
- Managing team of 8+ junior associates and ensuring the efficient utilization of the team
- Setting up the team goals & constantly tracking the efficiency of the team & the service quality provided to the network
- Evaluating & providing periodic feedback to the team & deploy improvement actions
- Designing effective strategies to optimize cost & generate targeted revenue as team
- Generating good supply of leads to fulfill the demand and ensuring smooth service level
- Client Setup – B2B & B2C (Providing delivery solutions) and have launch in critical cities across TS/AP for major clients like Bigbasket, Quikr, Delhivery, Ecom Express, Flipkart, Amazon etc
- Handling client billing process/AR/partner payments apart from key operational responsibility
- Maintaining relationships with existing clients and building repo with new clients once handed over post sales
- Defining & enforcing the standard operating procedures and policies to support the driver’s activities & solve or avoid issues
Zomato Pvt. LtdHyderabad
Assistant Operations Manager
03.2020 - 10.2020
Job overview
- Planning and preparing vehicle schedules
- Ensuring availability of vehicles area wise by keeping enough pipelines
- Tie-up with sufficient suppliers to meet the demand
- Handling the order process and tracking vehicles from deport till destination to ensure their on time arrival
- Managing & training drivers on the process and their improvements
- Preparing MIS report using excel & assigning cases to subordinate for carrying out the work
- Monitoring the team and performing quality checks to ensure that assigning of cases by all members are done accurately
DTDC Express Pvt. Ltd
Assistant Gateway Manager
08.2019 - 03.2020
Job overview
- Responsible for the Air Connections
- Handling Air pre-alerts of both connecting and retrievals from the Air cargo
- Planning for smooth functioning of Inbound and Outbound Cargo
- Ensuring all the Cargo reach's the destination in the prescribed time frame
- Identifying key weak points in the process and eliminating the risks
- Taking care of process improvements in enhancing customer services, team efficiency and quality of information
- Maintenance of SharePoint sites & provide access to the required staff
DTDC Express Pvt. LtdHyderabad
Branch Manager
09.2018 - 08.2019
Job overview
- Responsible for the Branch Operations
- Planning for processing the load as per cutoffs
- Follow-ups with franchises & delivery boys
- Maintaining FIFO, 0 detention at branch
- Training Staff on SOP’s
- Handling customer & Resolving their Quires
- D.C incharge
Shadowfax Pvt. LtdHyderabad
DC Incharge
03.2017 - 09.2018
Job overview
- Responsible for the Logistics Hub, Logistics through, , Air & Train, Franchise development
- Training & implementation of the Hub SLA
- To maintain the TAT of Order moments in Hub
- Designing and deploying of intercity vehicles
- Optimizing transportation cost, Controlling & planning of Fleets and Dispatches.
Shadowfax Pvt. LtdHyderabad
Team Leader
11.2016 - 03.2017
Job overview
- Responsible for the Hyper Local
- Allocating Orders to bikers from different stores
- Hiring bikers, motivating for work.
Nuvo Logistics Pvt. LtdHyderabad
Assistant Branch Manager
01.2016 - 08.2016
Job overview
- Responsible for the Branch Operations
- Planning for processing the load as per cutoffs
- Follow-ups delivery boys to ensuring 80 % above in daily performance
- Handling customer & Resolving their Quires.
Education
Siddharatha Degree College, Hyderabad, TG
B.Sc
01.2008 - 04.2011
Siddharatha Degree College, Board of Intermediate EducationHyderabad, TG
High School Diploma
04.2006 - 04.2008
New Chatiniya High School. Board : Board of SecondaryHyderabad, TG
S.S.C
01.2005 - 01.2006
Skills
Cost Reduction Strategiesundefined
Timeline
Ops Manager
CABT
04.2022 - Current
City Lead
Zypp Electric
06.2021 - 07.2022
Operations Lead
TS, Shadowfax Technologies
10.2020 - 05.2021
Assistant Operations Manager
Zomato Pvt. Ltd
03.2020 - 10.2020
Assistant Gateway Manager
DTDC Express Pvt. Ltd
08.2019 - 03.2020
Branch Manager
DTDC Express Pvt. Ltd
09.2018 - 08.2019
DC Incharge
Shadowfax Pvt. Ltd
03.2017 - 09.2018
Team Leader
Shadowfax Pvt. Ltd
11.2016 - 03.2017
Assistant Branch Manager
Nuvo Logistics Pvt. Ltd
01.2016 - 08.2016
Siddharatha Degree College,
B.Sc
01.2008 - 04.2011
Siddharatha Degree College, Board of Intermediate Education
High School Diploma
04.2006 - 04.2008
New Chatiniya High School. Board : Board of Secondary
S.S.C
01.2005 - 01.2006
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