SHAIK JAN SAIDA
Hyderabad
Summary
Experienced professional with a successful track record in Amazon's customer and seller service areas. Capable of recognising customer needs, building connections, and delivering great service. Skilled in problem solving and navigating fast-paced, dynamic contexts.
Overview
5
5
years of professional experience
Work History
CAT SPL, BRAND-BRS, AP
Amazon Development Centre India Pvt. Ltd
02.2020 - 04.2022
- Process Optimization: Developed hyperlink solution saving 120+ hours/year, increasing efficiency of abuse prevention team
- Resolved 200+ escalations from different stakeholders and enforced over 7000 sellers from platform
- Maintained teams’ quality average 99% by conducting biweekly quality audit sessions for team
- Managing Operations: Consolidated work of two processes which helped to track 7000+ sellers, thus reducing team’s workload
- Helped to remove 6000 sellers by building pipeline to identify fraud sellers
- Leadership & Awards: Mentored 30+ members for 4 months, ensured their audit quality remained 95%+
SDS Associate
Amazon Development Centre India Pvt. Ltd
09.2017 - 04.2019
- Training & Development: Conducted training and upskilling sessions for over 50 team members, focusing on meeting process requirements as an integral aspect of their training and development.
- Provided training to a team of 40 members and oversaw their quality audits at Amazon India, located in Coimbatore.
- Led a team of over 30 members as a subject matter expert, resulting in achieving a 99% quality rating.
- Recognition and Awards: Achieved recognition with over 10 awards for quality and idea generation during the quarterly awards among a team of 200 members.
Education
MBA - Business Management
XLRI Delhi-NCR
New Delhi, India03.2024
Bachelor of Science - Mechanical Engineering
BVRIT Narsapur
Medak, India05.2017
Class XII -
Narayana Junior College, Alwal
Alwal, India03.2013
Class X -
MMHS Lothkunta
03.2011
Skills
- Microsoft Excel
- SQL
- Analytical Thinking and Problem Solving
- Interpersonal Skills
- Time Management
- Leadership
- Adaptability
- Decision Making
- Team work and Collaboration
- Resilience
Timeline
CAT SPL, BRAND-BRS, AP
Amazon Development Centre India Pvt. Ltd
02.2020 - 04.2022
SDS Associate
Amazon Development Centre India Pvt. Ltd
09.2017 - 04.2019
MBA - Business Management
XLRI Delhi-NCR
Bachelor of Science - Mechanical Engineering
BVRIT Narsapur
Class XII -
Narayana Junior College, Alwal
Class X -
MMHS Lothkunta
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