Call Center Executive
Axis Bank
Hyderabad
07.2023 - 11.2023
- Responded to customer inquiries, complaints and requests in a timely manner.
- Provided quality customer service via telephone, email and chat.
- Resolved customer complaints quickly and efficiently.
- Maintained accurate records of all conversations with customers.
- Utilized various software applications to log customer information and issue resolution.
- Analyzed customer feedback data to identify areas of improvement within the department.
- Ensured compliance with company policies and procedures when interacting with customers.
- Developed training materials for new call center agents.
