Summary
Overview
Work History
Education
Skills
Certification
Timeline
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SHAIK KHADARVALLI

Product Owner
Chennai

Summary

Passionate and Certified Scrum Product Owner with a detail-oriented and thorough approach to defining requirements, outlining specifications and working with team members to bring to life high-quality products for customers. Focused on effectively releasing quality products based on market research, analytics and business financial goals. Prioritize and create product and market requirements based on the target customer discussions and input from the subject experts with competitive analysis. Good planner and problem-solver. Ready to offer 7 years of experience and take on a dynamic new position.



Overview

7
7
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
5
5
Languages

Work History

Product owner

Hexaware Technologies
05.2022 - Current
  • Product owner for a cognitive based KM tool and Quality Management Tool in Hexaware Technologies Limited
  • Owned and prioritized product backlog.
  • Oversaw entire product deployments from vision and creation to rollout and delivery.
  • Coordinated with software developers to create custom applications and trackers to achieve client goals..
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Managed implementation of new features by outlining plans and specifications such as how, where and when each component would work.
  • Focused on building critical features up front in order to identify constraints and technical challenges.

Product Owner

Sutherland Global Services PVT LTD
Chennai
03.2018 - 05.2022
  • Driving the Cognitive KM tool implementation, with an overall portfolio spanning 8 Geo’s and 15000+ FTE’s
  • Deployed Knowledge management platform delivered FY21 $4.96K savings across 15Job codes Spreaded across 8 geographies and 7 verticals
  • Worked for a leading OTT Platform where we have identified the opportunity and implemented cognitive based KM solution by which we have reduced learning curve for the support representatives and improved customer experience by 35%. We have achieved digital benefits of $ 1.60K.
  • Worked for a leading leading Gas company in US and identified in due diligence that they have lengthy SOP’s and multiple documents to be referred. We have implemented cognitive based KM tool in a licensed revenue model which was signed for $2.20K
  • Managed benchmarks, Product demonstrations and testimonials for performance evaluation
  • Monitored market trends and competitor performance and analyzed gaps to update promotional strategies and maximize internal implementation
  • Identify and manage cross project dependencies and provide insight into the risk, issues, requirements, designs, or solutions to be able to effectively manage the projects
  • Gathered requirements from appropriate business owners, writes clear and detailed functional specifications, prioritize features, and drives technical scoping as needed
  • Manage stakeholder communications-communication plan, progress, issues, and risks including regular status updates
  • Ongoing prioritization of project initiatives to ensure direct linkage to business units KPI’s and achievement of continuous improvement savings
  • Analyzed problems, identify issues, summarize findings, and recommend plan of actions
  • Collaborated with product design team, product development team, the Scrum team, and other stakeholders to establish timeline workflows, benchmarks, goals, and detailed requirements
  • Written user stories (acceptance criteria, definition of done, in scope/out of scope, and other supporting documentation) and prioritizing the backlog including fictional and non-functional requirement
  • Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements
  • Served important roles as a primary escalation point for project team members; owns and track issues to ensure that they are addressed, documented, and resolved
  • Liaised with clients to develop deep understanding of business needs and current market landscape
  • Worked with cross functional teams to create, deploy, and optimize effective implementation
  • Collaborated with service delivery, training, and support teams to release features on time
  • Coordinated project planning and execution with team members and team lleads
  • Post implementation, worked with cross-functional teams to monitor the benefit impact measurement of the project
  • Created business case and case studies for the continuous improvement projects
  • Worked with Multiple cross functional teams like logistics, Service provider and Inventory
  • Documented each step in product's design process for use in manuals.
  • Brainstormed with peers and other members of design team to determine enhancements and product features.
  • Identified changes in project scope and modified job schedule accordingly.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.

Technical Support Executive

Sutherland Global Services PVT LTD
Chennai
03.2016 - 03.2018
  • Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
  • Extended analysis to assist technology team efforts to escalate and resolve issues.
  • Managing and troubleshooting both Hardware and software related issues on desktop laptops and projectors.
  • To provide troubleshooting steps in an easier way to the customer and to narrow down the root cause of the issue.
  • Proactive track of all critical escalations and own the issue till closure.
  • Escalating the unresolved cases to the next level.
  • Worked with Multiple cross functional teamslike logistics, Service provider and Inventory

Customer Support Executive

Allsec Technologies PVT LTD
Chennai
12.2014 - 10.2015
  • Handling the customer Queries related to the technical issues, Service and Installation Queries for TV and Home theaters
  • Listened to customers' questions and concerns to provide answers or responses.
  • Managing and troubleshooting both Hardware and software related issues on desktop laptops and projectors
  • Built strong relationships with field operations team to support business development opportunities and improve service.
  • Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction.
  • Employed comprehensive benchmarks to establish and monitor customer service standards.
  • Collected customer information and analyzed customer needs to recommend potential products or services.
  • Escalating the unresolved cases to the next level.

Education

Graduate Diploma - Business Administration

Ariston School of Business Studies
Kochi
06.2014 - 08.2017

B.tech - Mechanical Engineering

Yogananda Institute of Technology And Science
Tirupathi
04.2010 - 05.2014

Skills

    Product Management

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Certification

May-2020: Lean Six Sigma Yellow Belt

Timeline

Product owner

Hexaware Technologies
05.2022 - Current

Product Owner

Sutherland Global Services PVT LTD
03.2018 - 05.2022

Technical Support Executive

Sutherland Global Services PVT LTD
03.2016 - 03.2018

Customer Support Executive

Allsec Technologies PVT LTD
12.2014 - 10.2015

Graduate Diploma - Business Administration

Ariston School of Business Studies
06.2014 - 08.2017

B.tech - Mechanical Engineering

Yogananda Institute of Technology And Science
04.2010 - 05.2014

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SHAIK KHADARVALLIProduct Owner