Ownly - Driver support campaign
SHAik KHASIM VALI
Mervice
Bengaluru
8
years of professional experience
Work History
Ownly - Driver support campaign
8 Months- Resolving the captains queries
- Reassigning the orders if the captains are facing the any issue like vehicle breakdown & location issues.
- Navigated delivery routes using maps and dispatch instructions.
- Collected parcels from pickup points and checked delivery details.
- Verified customer signatures and completed delivery records.
- Communicated delays, address issues, and status updates to dispatch.
- Assisted new riders with route practices and delivery procedures.
- Resolved customer concerns with polite, professional service.
- Delivered food items to customers in a timely manner, following all safety protocols.
Team Leader
1 Year 8 Months- Conduct daily morning briefings with team members to drive motivation and improve appointment conversion, resulting in consistent achievement of daily targets.
- Assign and track daily individual targets for agents, maintaining an average target achievement of 90–100% across the team.
- Managed city-wise appointment execution (Chennai, Karnataka, Hyderabad), ensuring timely completion and achieving a high appointment fulfilment rate.
- Enforce productivity discipline by monitoring login/logout adherence, ensuring 95%+ productive working hours compliance among agents. Controlling Controlling the Shrinkage & Attrition.
- Reduced shrinkage and controlled attrition by actively monitoring attendance and engagement, maintaining shrinkage below 5% and enhancing team stability.
- Processed sales for ELI (Edelweiss Life Insurance) by managing client interactions.
- Operated company vehicle for Service Infotech private limited employee transport
- Picked up and dropped staff across assigned routes and schedules
- Checked vehicle condition before trips and reported maintenance needs
Team Leader
1 Year 6 Months- Managing team performance and ensuring timely response to customer queries.
- Managed team performance, ensuring timely responses to customer queries to enhance service quality.
- Monitored service level briefings, motivating agents to meet performance targets.
- Prepared daily and weekly performance reports for management to inform decision-making.
- Oversaw operations on ground floor, ensuring a smooth workflow.
- Handled inbound inquiries related to Aadhar Card processing.
Team Leader
1 Year 1 Month- Supervised team managing Muthoot finance collection process, ensuring adherence to company standards.
- Conducted daily team briefings, monitoring productivity and call handling time to optimize performance.
- Conducted Quality checks and provided coaching to agents for performance improvement.
- Controlled shrinkage and attrition according to company standards.
- Facilitated regular meetings and training sessions to improve agents' collection efficiency.
- Managed Muthoot Finance collections process.
Team Leader
2 Years 1 Month- Promoted through IJP to Team Leader in January 2023.
- Cross – Checked team’s daily productivity reports and improved performance.
- Cross-checked team daily productivity reports to identify performance trends.
- Monitored team quality reports and coached agents to enhance quality skills.
- Conducted team meetings, Providing feedback on productivity, Quality and conduct.
- Conducted team meetings, Providing feedback on productivity, Quality and conduct.
- Executed outbound sales processes for Canara Bank.
Collection Agent
1 Year 9 Months- Facilitated customer support as a collection agent at kreditbee, resolved inquiries, and optimized collection processes.
- Consistently met and exceeded monthly collection targets through targeted follow-up and customer engagement.
- Transitioned to Team Leader role at Canara Bank Process (Outbound), overseeing team operations.
- Achieved monthly attrition and shrinkage targets by implementing effective retention strategies.
- Consistently met monthly collection targets by implementing effective strategies.
- Managed customer support processes for Kreditbee, including B1, B2, and B3 buckets.
Education
B.SC - Computers
GPA: 75%
Higher Secondary
GPA: 80%
SSLC
GPA: 94%
Skills
Team management
Operations management
3. Communication & Interpersonal skills
4. Coaching & Mentoring
5. Target Achievement & Motivation
Customer support
Reporting and MIS
7. Shrinkage and Attrition Control
8. Quality & Compliance Adherence
Analytical skills
Personal Information
- Title: TEAM LEADER
- Date of Birth: 2001-03-21
- Gender: Male
- Marital Status: Married
LANGUAGES
- Title: TEAM LEADER
- Date of Birth: 2001-03-21
- Gender: Male
- Marital Status: Married
Timeline
Ownly - Driver support campaign
Mervice
02.2026 - 10.2026Read More
Team Leader
Mervice
02.2025 - 10.2026Read More
Team Leader
Digitech Private Limited
05.2024 - 11.2025Read More
Team Leader
Q Connect Business Solution
03.2023 - 04.2024Read More
Team Leader
Q Connect Business Solution
01.2021 - 02.2023Read More
Collection Agent
Felidae Infosec Private Limited
02.2019 - 11.2020Read More
Sri Jeevan Jyothi College for boys
B.SC from Computers
Read More
Sri Pragathi Junior College
Higher Secondary
Read More
St. Anthony’s E.M School
SSLC
Read More