Summary
Overview
Work History
Education
Skills
Awards
Disclaimer
Personal Information
Timeline
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Shaik Mahaboob Basha

Shaik Mahaboob Basha

Team Lead
New Bowen pally

Summary

Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

9
9
years of professional experience
2016
2016
years of post-secondary education
4
4
Languages

Work History

Team Leader

4c Pharma Solutions
Hyderabad
11.2023 - Current
  • Presenting weekly governance calls and interacting with Client on updates
  • Preparation of dashboards and monitoring the key areas for improving PPD.
  • Weekly connection with SMEs and clarifying the queries sharing updates to the team via mail.
  • Case allocation to the team on daily basis.
  • Pulling the daily productivity of the team and ensuring the PPPD.
  • Conducting weekly query call and on a need basis for clarifying the doubts.
  • Performance review on a quarterly basis and rate them transparently truly based on data.
  • Engaging with team and encouraging the teammates in participation of all activities.
  • Attending the SME calls and ensuring that sharing the updates to whole team via mail.
  • Ensuring of quality for each individual and tracking the same.
  • Documenting the team’s productivity and quality and alarming the people if incase of dip in quality or in productivity.
  • Checking KPI metrics and ensuring the SLAs as per SOW.
  • 13. Ensure that review and Sampling are happening on regular basis.
  • Review, evaluation, classification, reportability criteria and follow up activities on medical devices product complaints. Summarize investigation results based on technical analysis.
  • Receive complaint information, evaluate and database it.
  • Perform Failure coding, Event coding, Hazard coding activities.
  • Perform trend analysis by utilizing complaints data from a database of a specific period.
  • 18. Write investigation summaries based on technical product analysis data.
  • Work with other teams such as Investigation and QA teams.
  • Review and perform activities related to complaint closure.
  • Preparing the leave plan for teammates and adherence to the plan.
  • Preparation of work instructions and updating the revisions based on new updates.
  • Comply with the processes and policies laid out for information security and responsible for using the organization’s information assets in accordance with the Acceptable Use Policy in ISMS
  • Notify the manager or Information Security officer of any security breaches/incidents.
  • Any other responsibilities including cross-functional assignments delegated by the organization to fulfil business needs.

Senior Safety Associate

4c Pharma Solutions
Hyderabad
11.2022 - 10.2023
  • Review, evaluation, classification, reportability criteria and follow up activities on medical devices product complaints. Summarize investigation results based on technical analysis.
  • Receive complaint information, evaluate and database it.
  • Perform Failure coding, Event coding, Hazard coding activities.
  • Follow up to gather more information and handling product returns activities.
  • Assess complaints to determine if the complaint meets reportability criteria for submission to Health Authorities.
  • Perform trend analysis by utilizing complaints data from a database of a specific period.
  • Write investigation summaries based on technical product analysis data.
  • Work with other teams such as Investigation and QA teams.
  • Review and perform activities related to complaint closure.
  • Comply with the processes and policies laid out for information security and responsible for using the organization’s information assets in accordance with the Acceptable Use Policy in ISMS
  • Notify the supervisor or Information Security officer of any security Breaches/incidents.
  • Any other responsibilities including cross-functional assignment Delegated>delegated by the organization to fulfill business needs.

Quality Analyst Lead

WIPRO DIGITAL LTD
Kolkata
08.2020 - 11.2022
  • Device-Complaint evaluation in TrackWise, Handling of 12 FTE people
  • Visualization of daily/weekly/monthly/cumulative data to client by using Power BI tool.
  • Uploading data into Power BI on daily basis as per input to showcase the output.
  • Visualization of inflow and closing of records data in visualization by using Power BI.
  • Extraction of cases and complaints by building a query in database (QCM TrackWise).
  • Allocation of cases to the team and prioritizing
  • Lead and manage the projects.
  • Manage day to day work, process flows.
  • Supervise all project related activities.
  • Interaction with client on weekly basis and discussion about the project updates and feedback discussion.
  • Presenting to the client about the current WIP and report for the last week productivity data.
  • Communicate between the Project Manager and the team.
  • Track cases on daily basis for the project
  • Ensure completion of training plan for all direct reports.
  • Ensuring team's performance in terms of compliance with SLAs
  • Leave management of the team.
  • Record, maintain and track the metrics for both team members and project performance.
  • Review and evaluate AE case information to determine required action based on and following internal policies and procedures.
  • Process current incoming cases to meet timelines.
  • Provide guidance for Data entry.
  • Following up with sites regarding outstanding queries.
  • Follow-up on reconciliation discrepancies.
  • Follow departmental AE workflow procedures.
  • Train and mentor new team members as per requirements of the project.
  • Delegate tasks and responsibilities to appropriate personnel
  • Identify and resolve issues and conflicts within the project team.
  • Act as guide, coach, and counselor for the team.
  • Preparation of MOM for the huddles and sharing updates to the whole team.
  • Also review of complaints by acting as a quality reviewer if workflow is high.
  • Taking refreshment sessions.
  • Performing Quality Control Check on all type of cases to ensure information reported to client is complete and accurate.
  • Perform weekly, monthly, and customer specific data trending and compile complaint data tables and/or graphs as required.
  • Coordinate receipt and proper handling of customer complaints and complaint samples, as needed.
  • Review West site investigations and complaint records for technical and quality aspects to ensure complaint response is completed as per defined requirements and customer expectations.
  • Ensure that all the cases being processed with 100% quality and submitted in a timely manner without any delays according to the service level agreements.

Patient Counsellor

CAREASCENTAN HEALTHCARE PVT LTD
Mysore
11.2017 - 05.2020
  • Participate in daily rounds with medical team.
  • Assess the status of the patient's health problems and determine whether the prescribed medications are optimally meeting the patient's needs and goals of care.
  • Evaluate the appropriateness and effectiveness of the patient's medications.
  • Recognize untreated health problems that could be improved or resolved with appropriate medication therapy.
  • Follow the patient's progress to determine the effects of the patient's medications on his or her health.
  • Consult with the patient's physicians and other health care providers in selecting the medication therapy that best meets the patient's needs and contributes effectively to the overall therapy goals.
  • Advise the patient on how to take medications.
  • Support the health care team's efforts to educate the patient on other important steps to improve or maintain health, such as exercise, diet, and preventive steps like immunization.
  • Refer the patient to physician or other health professionals to address specific health, wellness, or social services concerns as they arise.
  • Provides drug information to nurses, physicians, and other health care professionals.
  • Provide a consistent process of patient care that ensures the appropriateness, effectiveness, and safety of the patient's medication use.
  • Consult with the patient's physicians and other health care providers to develop and implement a medication plan that can meet the overall goals of patient care established by the health care team.
  • Apply specialized knowledge of the scientific and clinical use of medications; including medication action, dosing, adverse effects, and drug interactions, in performing their patient care activities in collaboration with other members of the health care team.
  • Rely on their professional relationships with patients to tailor their advice to best meet individual patient needs and desires.
  • Reporting Adverse Drugs Reactions.

Drug Safety Associate

Bioclinica Safety and Regulatory Solutions
Mysore
08.2016 - 09.2017
  • Resolving internal queries and raising queries to client to get proper documentation on updates same conveyed to team on weekly basis.
  • Have good knowledge in PBRER/PSUR and PADER reports.
  • Responsible for case intake, duplicate check, and registration.
  • Responsible for writing medically relevant safety narrative of cases and checking the completeness and accuracy of the data entered in the various fields.
  • Checking accuracy of coded adverse events, drugs, medical history, narrative written documented, patient and physician details, and reporting as per regulatory guidelines.
  • Routing cases to next workflow.
  • Responsible for expediting cases based on reporting timelines.
  • Evaluate causality, seriousness and listedness for all cases.
  • Performing case entry and verification of reported non-serious and serious adverse events and enter the reported information in the Bioclinica database - ARISg, on the basis of individual case histories, correspondence with affiliates/sites and other departments in headquarters (HQ) and various administrative assignments.

Education

PHARMA-D (PB) - Pharmacy

Sri Padmavathi School of Pharmacy

B. PHARMACY - Pharmacy

Omega college of Pharmacy

Skills

ARGUS

Aris-G

TrackWise

Sapphire

POWER BI

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Awards

  • Appreciated by the client for maintenance of 100% quality for every month.
  • Continuously received 'BEST PERFORMER' award for 4 times.
  • Received 'STAR PERFORMER' award for the year 2022.

Disclaimer

All the information provided is true to the best of my knowledge.

Personal Information

  • Age: 35
  • Father's Name: Shaik Abdul Rahiman
  • Date of Birth: 06/01/1990

Timeline

Team Leader

4c Pharma Solutions
11.2023 - Current

Senior Safety Associate

4c Pharma Solutions
11.2022 - 10.2023

Quality Analyst Lead

WIPRO DIGITAL LTD
08.2020 - 11.2022

Patient Counsellor

CAREASCENTAN HEALTHCARE PVT LTD
11.2017 - 05.2020

Drug Safety Associate

Bioclinica Safety and Regulatory Solutions
08.2016 - 09.2017

B. PHARMACY - Pharmacy

Omega college of Pharmacy

PHARMA-D (PB) - Pharmacy

Sri Padmavathi School of Pharmacy

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Shaik Mahaboob BashaTeam Lead