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Shaik Majid Hussain
Hyderabad
Summary
Results-driven professional with 15+ years of combined experience across the IT and Healthcare industries, including 4+ years of IT experience specializing in ServiceNow Quality Assurance. Experienced in leading QA teams and delivering end-to-end testing for ServiceNow implementations across ITSM, CSM, Workplace Service Delivery (WSD), Employee Center, Service Portal, and Automated Test Framework (ATF). Skilled in Functional, Regression, End-to-End, User Acceptance Testing (UAT), Post-Upgrade Testing, with expertise in testing, defect management, and production support. Proven ability to lead QA initiatives, mentor team members, collaborate with cross-functional teams, and deliver high-quality software solutions. Earlier experience in US healthcare operations, claims processing, and healthcare market research provides a strong business domain foundation and analytical expertise.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Senior Technical Lead – QA
Inmorphis Services Private Limited
Hydebad
07.2025 - 07.2026
- Leading QA activities for ServiceNow implementation projects.
- Managed QA team and coordinated testing execution to ensure comprehensive coverage and quality.
- Testing ServiceNow ITSM and CSM modules, including Incident, Problem, Change, Service Catalog, Request, RITM, and Service Operational Workspace.
- Executing Functional, Regression, End-to-End (E2E), and User Acceptance Testing (UAT).
- Created UAT test cases derived from Agile user stories to validate functionality and user requirements.
- Designing, developing, and maintaining ServiceNow Automated Test Framework (ATF) automation.
- Created structured regression suites for ATF to ensure thorough testing coverage. and reusable automation test templates.
- Analyzed and resolved failed ATF test steps, enhancing stability and reliability of automation processes.
- Validating workflows, business rules, UI policies, client scripts, and module configurations.
- Supporting production deployments through smoke testing, validation, and defect triage.
Senior Software Engineer
Solugenix India Pvt. Ltd.
08.2017 - 06.2025
- Performed Functional, Regression and End-to-End testing.
- Created Manual and ATF automated test cases.
- Tested ITSM, CSM, and WSD modules.
- Worked on Employee Center, Service Portal.
- Validated Incident, Problem, Change, Request, Catalog, and Workspace modules.
- Performed UAT support, and post-upgrade testing.
- Maintained defect reports.
Senior Claims Associate
UnitedHealth Group
09.2015 - 08.2017
- Working on Coinsurance, Copayment, Deductible, out of pocket maximum (OOPM) and cost sharing of In-Network and Out of Network.
- Captures detail benefit information and is used by customer service to quote benefits.
- IBAAG analyst core responsibility that we need to refer all reforms whether all the benefits are captured according to HIPPA act.
- It provides the viewer with quick and easy access to the customer.
Contract Employee
UnitedHealth Group (ITC Infotech)
08.2014 - 02.2015
- Processed healthcare claims and maintained SLA compliance.
Senior Research Analyst
Solugenix India Pvt. Ltd.
12.2010 - 08.2014
- Conducted market research on medical, surgical, pharmaceutical, and laboratory products for the US healthcare industry, collecting and maintaining accurate product information.
- Performed manufacturer research, vendor mapping, and SQL-based data validation to ensure data quality and integrity.
- Managed large datasets using Microsoft Excel, leveraging advanced functions to improve efficiency and streamline data processing.
- Uploaded, validated, and maintained product data in client databases while ensuring accuracy through quality checks and audits.
- Automated data transformation by converting unstructured data into structured formats and generating outputs for Microsoft Excel and Word.
Customer Relations Officer
Hinduja Global Solutions
03.2010 - 10.2010
- Oversaw customer support operations, resolving issues efficiently in Airtel provisioning team.
- Facilitated migration process by handling service requests for Airtel landline subscribers.
- Closed service requests through online applications, ensuring prompt resolution for subscribers.
- Collaborated with closure team to implement changes on service requests within defined SLA.
Education
B.Sc. -
Intermediate -
SSC -
Skills
- Team Leadership
- ServiceNow QA & Testing
- ITSM
- CSM
- WSD
- Now Mobile
- Employee Center
- Service Portal
- ATF Automation (Mid-Level)
- Functional Testing
- Regression Testing
- UAT
- End-to-End Testing
- Test Case Design & Execution
- Defect Management
- Requirement Analysis
- Agile/Scrum
Projects
- Vitalant: Performed end-to-end testing for Incident, Problem, Change, Major Incident, and 300+ Service Catalog items. Developed and maintained ServiceNow ATF test cases for Service Catalog to support automated regression testing.
- UKG (Ultimate Kronos Group): WSD (Workspace Service Delivery) End-to-End Testing.
- Iridium Communications Inc : ITSM End-to-End Testing Automation using ATF.
- AMN Healthcare : CSM Workspace and Case Management testing.
- Honey Baked Ham : ITSM, Service Catalog, Employee Center and AWA testing.
- AAON : ITSM Incident, Problem, Change and Catalog testing.
- TracPac : ITSM Workspace and ATF automation.
- The Cannabist Company: End-to-End ITSM testing.
- Golden State Foods : Now Mobile application testing.
Certification
- ISTQB
- ServiceNow CSA
- ServiceNow Micro Certifications
- ServiceNow ATF
- ServiceNow Flow Designer
Languages
- Hindi
- English
- Telugu
Personal Information
- Age: 36
- Father's Name: Shaik Ahmed Hussain
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Senior Technical Lead – QA - Inmorphis Services Private Limited
07.2025 - 07.2026
Senior Software Engineer - Solugenix India Pvt. Ltd.
08.2017 - 06.2025
Senior Claims Associate - UnitedHealth Group
09.2015 - 08.2017
Contract Employee - UnitedHealth Group (ITC Infotech)
08.2014 - 02.2015
Senior Research Analyst - Solugenix India Pvt. Ltd.
12.2010 - 08.2014
Customer Relations Officer - Hinduja Global Solutions
03.2010 - 10.2010
Osmania University - B.Sc.,
Government Junior College - Intermediate,
St. Christopher Convent High School - SSC,