SIMRAN SHAIK
Summary
Dynamic and results-driven Business Development Associate with experience in sales, lead management, and customer relationship building. Skilled in virtual counseling, cold calling, and handling both domestic and international clients. Proficient in CRM tools and sales processes, with expertise in closing deals and mentoring teams to exceed targets. Strong communicator with a deep understanding of products, financial options, and post-sale support.
Overview
1
1
year of professional experience
Work History
SENIOR BUSINESS DEVELOPMENT ASSOCIATE-TEAM LEAD
BYJU's, Think And Learn Pvt. Ltd.
HYDERABAD
01.2021 - 05.2022
- Distributed leads efficiently using Lead Square and ensured timely follow-up.
- Handled and prioritized incoming customer inquiries, generating new leads through various channels.
- Conducted virtual counseling sessions with potential customers, understanding their needs and presenting appropriate educational solutions.
- Explained product offerings, addressed queries, and provided personalized learning paths.
- Conducted field visits to potential clients, assisted in product demonstrations, and closed sales by providing tailored solutions.
- Built and maintained strong customer relationships in both virtual and physical environments.
- Managed and led a team of 7 Business Development Associates, monitoring performance and providing guidance.
- Set achievable targets to drive sales growth and mentored team members to improve their sales skills and performance.
- Oversaw sales processes, ensuring targets were met within designated timelines.
- Assisted team members with complex sales negotiations and closed deals efficiently.
- Handled order punching in the system and ensured smooth sales transaction processing.
- Managed post-sale customer relationships, resolving issues or concerns and providing necessary support.
- Followed up with clients regularly to ensure satisfaction and encouraged renewals.
- Actively engaged with potential customers through follow-up calls and emails, driving conversion of leads into paying customers.
- Provided customers with information about available finance options and EMI plans.
- Assisted customers with EMI processing and paperwork to facilitate easy payment solutions.
- Exceptional mapping of USP's based on student-parent requirement, taking up closing calls
- Generated on-call sales by prospecting leads, cold calling and closing deals
Education
Bachelor Of Technology - Computer Science and Engineering
JNTUA
01-2019
Skills
- Solutions-focused
- Product Knowledge
- Lead Generation
- Inside sales
- Inspiring mentor
- Cold calling
- Leadership & influence
- Admission counselling
- B2C
- Ed-Tech sales
- Issue resolution
- Team building coordination
- Invoicing
- Customer relationship building
- Outstanding customer service
- MS Office: Word
- MS Office: Excel
- MS Office: Power Point
- Inbound and Outbound calls handling
Languages
Telugu
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
SENIOR BUSINESS DEVELOPMENT ASSOCIATE-TEAM LEAD
BYJU's, Think And Learn Pvt. Ltd.
01.2021 - 05.2022
Bachelor Of Technology - Computer Science and Engineering
JNTUA
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Adplatform<ul><li>Roles and Responsibilities</li><li>Hiring and team building</li><li>Managing team’s career progression and performance reviews</li><li>Managing Performance improvement plan and firing</li><li>Mentoring</li><li>Product roadmap planning and execution</li><li>Accountability of the entire delivery execution including the risk mitigation planning.</li><li>Stakeholder management</li><li>Adhering to Apple Privacy and Security Guidelines for platform</li><li>Design and implementation of new architectures and solutions to manage all online services for AdXchange in Apple Ads.</li><li>Design and implementation of new architectures and solutions deliver Budget experimentation in Apple Ads</li><li>Design and implementation of new architectures and solutions to manage data for Ad Platform.</li><li>Creating and maintaining all the data and analytics and revenue pipelines for Ad Platforms</li><li>Driving the solution for data ingestions and data processing across Ad platform</li><li>Defining the Strategy for data governance and data access</li><li>Collaboration with business to deliver relevant data and insight for our strategy and decisions.</li><li>Managing storage, processing, copy/synchronization etc. appropriate to scale</li><li>Enabling machine learning and algorithm groups by proving them right frameworks and data</li><li>Advancing team’s design methodology and quality programming practices and evangelize those techniques across Ad platform.</li><li>Deliveries</li><li>Setup 8+ member team to design and deliver Budget Allocation and Budget experimentation.</li><li>Leading Ad Delivery services team, responsible for delivering various capabilities like query understanding, targeting, fraud etc.</li><li>Delivered and Lead Design for observability for budget, and data platform in Ad platform.</li><li>Setup 11+ members high performing team to handle various business needs such as analytics and micro services for Display Advertising as well as Data Platform</li><li>Instrumental in driving Data Platform throughout the SDLC from inception, design, development, testing and deployment.</li><li>Instilled a strong team culture of high-quality delivery by constructive feedback, cross collaboration, focus and motivation.</li><li>Delivered Realtime and Batch Platform with various integrations</li><li>Delivered new DIP design for Data Platform</li><li>Delivered design of all the components of Data processing platform</li><li>Transitioned Display data work to India seamlessly and delivered many critical business impacting features and organizational security initiatives.</li><li>Closely worked with various stakeholders to understand the requirements which resulted into efficient remote work culture.</li><li>Seamless Display execution and set up best practices for 24X7 production on-call.</li><li>Tools and Technologies</li><li>AWS, S3, Kafka, Spark, Hadoop, EMR, Hive, Scoop, Flume, Cassandra, Airflow, Oozie, Gobblin, Schema Store, Icloud, Grafana, Kubernetes, Vertica, Alation, snowflake, druid, Iceberg, Java, Scala, IntelliJ, Oracle, MySql, Git, RIO, Spinnaker, Elastic cache, Grpc, Agile.</li></ul> at Apple - Adplatform