Shaik Nawaz
Hyderabad
Summary
Over 5 years of experience in retail management and quality assurance, demonstrating a strong ability to drive sales growth and ensure product quality. Proven success in leading teams, optimizing operations, and enhancing customer satisfaction in fast-paced environments. Expertise in developing sales strategies and implementing testing frameworks to improve overall performance. Versatile skill set applicable across retail and technology sectors, with a focus on achieving measurable results.
Overview
5
5
years of professional experience
Work History
Operations Manager
Momatos Private Limited
Hyderabad
11.2023 - 03.2025
- Directed daily store operations to ensure seamless workflows from opening to closing, enhancing overall efficiency.
- Supervised recruitment, training, and performance management of staff, cultivating a productive and positive work environment.
- Monitored inventory levels and coordinated supplier deliveries to maintain optimal stock while preventing overstocking.
- Supervised staff by hiring, training, and fostering a productive work environment.
- Created detailed reports on the performance of individual departments within operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Store Manager
Mumkins
Hyderabad
10.2022 - 10.2023
- Identified opportunities for cost savings through waste reduction initiatives.
- Assessed operational efficiency of the store's departments.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Trained and mentored associates to teach daily tasks and procedures.
- Created effective business plans to focus strategic decisions on long-term objectives.
Assistant Manager
Max
Hyderabad
03.2020 - 10.2022
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Developed positive relationships with customers through friendly interactions.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Developed strategies to improve customer service processes and procedures.
Education
Bachelor in Commerce - Accounting
Osmania University
Skills
- Customer service
- Operational efficiency
- Team collaboration
- Problem solving
- Feedback analysis
- Customer relationship management
- Quality assurance
- Issue and complaint resolution
- Problem-solving skills
- Customer satisfaction surveys
- Store maintenance
Accomplishments
Honors:
Best performance award - 2021 (MAX}
Timeline
Operations Manager
Momatos Private Limited
11.2023 - 03.2025
Store Manager
Mumkins
10.2022 - 10.2023
Assistant Manager
Max
03.2020 - 10.2022
Bachelor in Commerce - Accounting
Osmania University
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