Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shaik Nawaz

Hyderabad

Summary

Over 5 years of experience in retail management and quality assurance, demonstrating a strong ability to drive sales growth and ensure product quality. Proven success in leading teams, optimizing operations, and enhancing customer satisfaction in fast-paced environments. Expertise in developing sales strategies and implementing testing frameworks to improve overall performance. Versatile skill set applicable across retail and technology sectors, with a focus on achieving measurable results.

Overview

5
5
years of professional experience

Work History

Operations Manager

Momatos Private Limited
Hyderabad
11.2023 - 03.2025
  • Directed daily store operations to ensure seamless workflows from opening to closing, enhancing overall efficiency.
  • Supervised recruitment, training, and performance management of staff, cultivating a productive and positive work environment.
  • Monitored inventory levels and coordinated supplier deliveries to maintain optimal stock while preventing overstocking.
  • Supervised staff by hiring, training, and fostering a productive work environment.
  • Created detailed reports on the performance of individual departments within operations.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.

Store Manager

Mumkins
Hyderabad
10.2022 - 10.2023
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Assessed operational efficiency of the store's departments.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Created effective business plans to focus strategic decisions on long-term objectives.

Assistant Manager

Max
Hyderabad
03.2020 - 10.2022
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Developed positive relationships with customers through friendly interactions.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Developed strategies to improve customer service processes and procedures.

Education

Bachelor in Commerce - Accounting

Osmania University

Skills

  • Customer service
  • Operational efficiency
  • Team collaboration
  • Problem solving
  • Feedback analysis
  • Customer relationship management
  • Quality assurance
  • Issue and complaint resolution
  • Problem-solving skills
  • Customer satisfaction surveys
  • Store maintenance

Accomplishments

    Honors:

    Best performance award - 2021 (MAX}

Timeline

Operations Manager

Momatos Private Limited
11.2023 - 03.2025

Store Manager

Mumkins
10.2022 - 10.2023

Assistant Manager

Max
03.2020 - 10.2022

Bachelor in Commerce - Accounting

Osmania University
Shaik Nawaz