Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SHAIK PEER BHASHA

Hyderabad

Summary

3.9 years of experience as a technical support analyst in troubleshooting and resolving customer issues. Committed to ensuring optimal functionality and user satisfaction. Having worked on multiple projects at the same time, I immensely enjoyed the process of deriving critical business insights using analytics and then supporting or directly managing the efficiency implementation projects.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Senior System Engineer

Infosys
Hyderabad
05.2024 - Current
  • Managing M365 admin center. Supervising license issuance and creation and mail creation, as well as managing shared mailboxes, distribution lists, and M365 Groups.
  • The Microsoft 365 Identity team is aligned with the support of technologies mapped to the Microsoft suite. Mainly focused on the Identity Management and authentication of customers using Microsoft 365 products commonly share services with the Entra ID team also known as Azure Identity.
  • Microsoft 365 Identity is a CSS (Customer Service and Support) team part of SCIM organization
  • Handling issues related to user license management which includes assigning, removing, and updating license plans or feature
  • Access issues caused by the conditional access policy
  • Issues related to Sign-in failures with Microsoft 365 apps which are related to Multifactor Authentication
  • Troubleshooting and resolving customer issues related to Microsoft Entra Admin center (Azure AD) and Microsoft 365 admin center
  • Assisting customers with user management, group policies, conditional access, MFA, and security setting in Microsoft Entra ID
  • Working with internal teams, Senior engineers, and Microsoft product teams to escalate complex issues
  • Ensuring timely issue resolution by following SLA (Service Level Agreement) and Microsoft best practices
  • Tools and knowledge M365 Admin Center, Entra Admin Center, Azure AD, DFM Tool

Desktop Support Engineer

Accenture ( Payroll Company: Artech Intelligence is Human )
Hyderabad
10.2021 - 05.2024
  • Installation, Configuration and Administration of Windows 7/8/10/11.
  • Troubleshooted problems on all model desktop & laptop hardware and OS configuring of driver & devices.
  • Configuration new user PC & Profile, IP Address and LAN.
  • Install and upgrade hardware and software components.
  • Solve Bit locker related issue and VPN related issues.
  • User account creation, user account deletion and modifying users assigning permissions.
  • Remote management through Quick assist Windows and Software issues.
  • Installation, configuration and maintenance of network printers.
  • Troubleshooting, installing and configuring mail clients like MS-Outlook and troubleshooting mail problem.
  • Take care of all the internal office software's support.
  • Provide technical support to remote users.
  • Adding system into domain
  • Troubleshooting the SCCM Client for deploying the software.
  • L1 assistance for the network team and participation in bridge calls when submitting P1 tickets.
  • System Hardware RAM, HDD, BIOS analysis and Host file system back backup and System services checking.
  • Proficient in utilizing the ServiceNow tool
  • Performing the trouble shooting on assigned ticket and resolve the problem within Service level agreement.
  • Office 365 and related technologies, including core infrastructure, Active Directory and Exchange.

Education

B. Tech - Electronics and Communication Engineering

Aditya College of Engineering and Technology
Surampalem
01.2016

Skills

  • Microsoft Office 365
  • Active Directory
  • Entra Admin Center
  • Multifactor authentication (MFA)
  • Identity access management
  • Microsoft license
  • User management
  • Desktop/network hardware components installation
  • Windows 8, 10, 11 troubleshooting and upgradation
  • BitLocker issues and VPN-related issues
  • Software installation
  • Application installation
  • Microsoft Outlook and Teams troubleshooting

Certification

Microsoft Azure Fundamentals (AZ-900)

Timeline

Senior System Engineer

Infosys
05.2024 - Current

Desktop Support Engineer

Accenture ( Payroll Company: Artech Intelligence is Human )
10.2021 - 05.2024

B. Tech - Electronics and Communication Engineering

Aditya College of Engineering and Technology

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SHAIK PEER BHASHA