Shaik Sadhika Banu
Associate Engineer
Summary
Proven Associate Engineer at StarTek, adept in leveraging ServiceNow and AppDynamics to enhance ITIL processes and infrastructure monitoring. Demonstrated expertise in Linux and a strong problem-solving ability, significantly improving system reliability in a 24/7 production environment. Skilled in cross-functional collaboration and rapid incident resolution, ensuring optimal operational efficiency.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Associate Engineer
Startek
10.2023 - 06.2024
Total, 7 Months of Work Experience in Production support in Server Monitoring support platforms as L1 support Engineer with supporting 24/7 to the client to various servers like Dev, ITG, PRD servers. Experience in Unix/Linux & Windows and Applications Production Support and having good knowledge & experience in ITIL management Processes. Intensively worked on App Dynamics, Grafana, Solarwinds, Moogsoft and PagerDuty Monitoring Tools. Excellent in interacting with clients, understanding the technology/Product lifecycle, follow end-of-life and Provide recommendations for changes.
Education
B. Com (computers) - Computer Applications
Sri Venkateshwara University
Tirupati, India 04.2001 - 2023.04
Skills
MySQL
AWS
LINUX
ServiceNow
GitHub
Jenkins
Mavens
Troubleshooting
Monitoring
Basic of Python
Production support roles & responsibilities
- Experience on ITIL Process and hands on Experience in ServiceNow Ticketing Tool.
- Experience on Application & Server Monitoring tools like AppDynamics, Solarwinds & Grafana.
- Using Moogsoft & PagerDuty for Monitoring Events and Alerts.
- Supporting Production support in 24/7 Environment.
- Involving on Weekend Pre & Post Patching activities on production Environments for server reboot on VMware.
- Handling all kind of Infra Auto Alerts like CPU, MEM, DISK, Utilities Logs updating, Server down, URL's down.
- Handling Failed to contact Node down issues at server Level.
- Handling Disk spaces utilization, Memory utilization, CPU utilization and Node Down alerts and assigning to the Incident to right resolver groups.
- Intermediate knowledge on Networking Layers and TCP/IP Layers, Topologies, Routers, switches.
Disclaimer
I hereby declare that all the information mentioned above is true to the best of my knowledge.
Certification
Salesforce
Timeline
Associate Engineer
Startek
10.2023 - 06.2024
Salesforce
10-2022
B. Com (computers) - Computer Applications
Sri Venkateshwara University
04.2001 - 2023.04
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