Shaik Sajeed Hussain
Hyderabad
Summary
Results-oriented Customer Service professional commended for exceptional customer satisfaction ratings, speedy resolutions and consistent availability. Strategic and persuasive with 6 years of experience working in customer-facing environments. Accustomed to using tactful communication and active listening to creatively solve problems achieve positive outcomes.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Amazon
Hyderabad
10.2017 - Current
- Customer Service Representative (North America):Provided exceptional customer service to clients from the American region, demonstrating proficiency in resolving inquiries and issues via multiple communication channels.
- Search & Rescue Team Member(North America): Played a pivotal role within the Search & Rescue team, addressing advanced customer queries not resolved by front-line agents. Ensured customer satisfaction by effectively resolving escalated issues and providing comprehensive solutions.
- Team Rosetta Pilot Batch Volunteer(EU): Volunteered for the Team Rosetta pilot batch, contributing to assisting European customers through chat and email platforms. Demonstrated adaptability and linguistic proficiency in catering to the needs of diverse customer bases.
- Training Team Collaborator: Provided invaluable support to the training team by assisting in the onboarding process of new team members. Offered live support, imparted policy knowledge, communication techniques, and delivered constructive feedback to ensure new hires attained productivity goals and achieved independence in customer interactions.
- Lead Associate :Assumed leadership responsibilities as a Lead Associate, facilitating quick resolutions to front-line agents' inquiries to enhance their efficiency in customer assistance. Proactively identified and addressed contact drivers and inefficiencies in processes, contributing to the optimization of operational workflows.
Education
B.Tech - Computer Science
Aurora’s Technological & Research Institute
Hyderabad05-2017
Skills
- Customer Service
- Microsoft Excel
- Critical Thinking
- Problem-solving abilities
- Quick Learner
- Customer Education
- Computer Proficiency
- Follow up skills
- Researching
- Time Management
- Empathy
- Front-End Skills: HTML, CSS, Bootstrap
- Version Control System: Git
- Scripting Languages: PHP, Python, Javascript
- Operating System: Linux (Ubuntu), Windows 10,Windows 11
Affiliations
Self-Learning:
- Taught myself skills like using Git, GitHub, and Ubuntu Linux, as well as programming in languages like JavaScript, Python, and PHP.
- Completed online courses and worked on personal projects to get better at these things.
- Showed I can learn new stuff and solve problems by trying things out on my own.
Timeline
Customer Service Representative
Amazon
10.2017 - Current
B.Tech - Computer Science
Aurora’s Technological & Research Institute
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