Summary
Overview
Work History
Education
Skills
Accomplishments
Disclaimer
Interests
Timeline
Generic
SHAIK SALEEM

SHAIK SALEEM

Senior Relationship Manager
Hyderabad

Summary

1. Having 17 years of experience in operational management, customer service Delivery and in sales and marketing. 2. Extensive working knowledge in Data Analysis, Reporting and good in Microsoft Excel like Pivot table, Vlookup. 3. Strong working experience in People management & Development, customer Handling skills, Training, Complaint management and customer Satisfaction Management. 4. Worked on critical situation, able to understand the business and process quickly, provides the valuable insights and deliver the Customer Satisfaction in right time. 5. Good working experience in Inventory Management, highly motivated, team player and able to complete task on time and handling team in absence of team lead. 6. Quick learner and interested in working challenging environment.

Multi-talented Senior Executive knowledgeable about sales, operations, and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance.

Overview

18
18
years of professional experience
5
5
Languages

Work History

Senior Executive

Aparna infra housing pvt LTD
05.2022 - Current
  • Responsible for Membership sales and services to allocated set of HNI Clients
  • Used to handle HNI Clients of 430 memberships with Responsible for timely payment of all outstanding bills
  • Clear understanding of the Clubs business strategies then set goals and to determine action plans to meet those goals as directed by senior management team
  • Responsible for Presale Activities like, Validating prospect profile, Verifying documents, and other details as instructed by Management
  • Assist sales team by managing schedules, filing important documents and communicating relevant information
  • Answer client / bookers questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants etc.)
  • Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests
  • Responsible for coordinating internally with other department to honour Client requirements
  • Generating reports, preparing proposals, collections details, coordinating with clients suppliers
  • Gather materials and assemble information packages (e.g
  • Brochures, promotional materials, sales demo kit, welcome kit, souvenir etc.)
  • Arrange, Record and co ordinate meetings, events and any appointments
  • Ensures all documents produced by the Sales Department are completed accurately and on time
  • Proposes banquet Venue Menu and pricing in consultation with clients and internal team as clients required
  • Constantly monitors customer feedback by interacting with guests on a daily basis
  • Ensures timely distribution of all Function Prospectus to all concerned departments
  • Ensures documentation of all customer interactions (contracts, house rules etc.)
  • Responsible for maintenance of all Banquet records as per Organizations policy
  • Proposes and ensures improvement of all banquet records as per Organizations policy
  • Proposes and ensures improvement in work by recommending changes in methods
  • Establishes strong relationships with Clients to ensure maximization in revenue

Senior Executive

Mahindra Holidays and Resorts India LTD
04.2019 - 05.2022
  • Company Overview: Mahindra Holidays & Resorts India Ltd
  • (MHRIL), a part of Leisure and Hospitality sector of the Mahindra Group, offers quality family holidays primarily through vacation ownership memberships and brings to the industry values such as reliability, trust and customer satisfaction
  • It has established itself as a market leader in the family holiday business
  • Coordinating with internal teams for quicker resolution
  • Planning, evaluating, implementing and continuously improving all aspects of MEM functions and processes
  • Achieving targets and decreasing pending IR counts in a structured way
  • Ensuring that member issues/queries are resolved end to end
  • Maintaining strong client relationship and high level of customer service
  • Constantly liaising with other departments for smooth functioning
  • Mahindra Holidays & Resorts India Ltd
  • (MHRIL), a part of Leisure and Hospitality sector of the Mahindra Group, offers quality family holidays primarily through vacation ownership memberships and brings to the industry values such as reliability, trust and customer satisfaction
  • It has established itself as a market leader in the family holiday business

Inventory Management

Mahindra Holidays and Resorts India LTD
02.2009 - 12.2013
  • Responsible for tracking the Officers follow up with Customers and close loop Customer Issues
  • Interacting with Customers through mails and calls and providing resolution for their queries and complaints
  • Giving basic training to new joiners in the team
  • Handling 3rd level Escalation and Handling escalations from the customers and resolving the complaints raised by them

Customer Care Executive

GE Money Financial Services
03.2007 - 12.2009
  • Responsible for taking inbound calls and providing foreclosure details to customers related to car loans, two wheeler loans and personal loans

Education

B.Com -

Sri Kakatiya University

Intermediate - undefined

Board of Intermediate Education

SSC - undefined

Board of Secondary Education

Skills

Performance improvement

Accomplishments

  • Total 3 gold awards and 2 bronze awards on excellent service on sales progress.
  • Topper for online team for 3 consecutive Months.
  • Promoted to Inventory Management.
  • Promoted as Subject Matter Expert based on the Performance through IJP.

Disclaimer

I hereby declare that the information furnished above is true to the best of my knowledge and belief., Hyderabad, Saleem

Interests

Listening to Music and Play Cricket

Timeline

Senior Executive

Aparna infra housing pvt LTD
05.2022 - Current

Senior Executive

Mahindra Holidays and Resorts India LTD
04.2019 - 05.2022

Inventory Management

Mahindra Holidays and Resorts India LTD
02.2009 - 12.2013

Customer Care Executive

GE Money Financial Services
03.2007 - 12.2009

Intermediate - undefined

Board of Intermediate Education

SSC - undefined

Board of Secondary Education

B.Com -

Sri Kakatiya University

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SHAIK SALEEMSenior Relationship Manager