Shaik Sana Banu

• Managed and maintained access controls on cyber Ark tool.
• Ensured secure and timely access to critical systems and applications.
• Conducted regular access reviews and audits to ensure compliance with security standards.
• Implemented and enforced access policies and procedures.
• Utilized CyberArk Vault to secure privileged accounts and streamline identity management processes.
• Automated access management tasks using CyberArk automation tools.
• Automated password rotation for critical systems, reducing security risks and manual effort.

Achievements

• Consistently Received positive feedback & multiple appreciations from users for delivering timely & high quality support, exceeding expectations & building strong client relationships.

• The team provides 24 hour support to maximize ATM availability for all Chase ATMs.
• AMG is responsible for monitoring ATM issues and driving resolution.
• The team's goal is to ensure every Chase customer who uses an ATM has a positive experience.
• The role involves AMG operators assigning the issue to the the vendor and vendor tries to resolve the issues.
• Identifying the issue, dispatching the appropriate vendor, monitoring, marking the issue as resolved, and generating ticket reporting.

Achievements

• Awarded Speedboat award for learning the process quickly.
• Awarded the Productivity award for the best productivity in the team.
• Awarded the BCS Champ award for the month of August 2022.
• Awarded the Innovation Champ award for implementing ideas.
• Awarded Perfectionist award for the month of July& August 2022.

• Conducted negotiability reviews and endorsement verifications on cheques deposited at Chase ATMs, eATMs, and through Quick Deposit to ensure compliance and accuracy.
• Processed deposits accurately and timely, implementing measures to defend against potentially fraudulent items.
• Managed customer adjustments by proactively overnighting high-dollar items to ensure prompt credit to customers.

Achievements

• Claimed the Productivity award for outstanding performance during the month.
• Claimed the award for delivering the best presentation on GLOBAL PMR.

• Executed billing, collection, and reporting activities within established deadlines.
• Followed up on, collected, and allocated payments to ensure timely cash flow.
• Research and resolve payment discrepancies.
• Review AR aging to ensure compliance.
• Generate age analysis.
• Reconcile the account ledger to ensure that all payments are accounted for and properly posted.
• Executed adjustments to rectify discrepancies in financial records, maintaining accuracy.
• Perform account reconciliations.
• Process Credit card payments.
• Assisted with month-end closing processes to ensure financial reporting deadlines were met.

Achievements

• Promoted as Senior executive