Shaik Saqlain Mustaq
Bengaluru
Summary
IT Professional with over 3 years of experience in system support and operations, focused on resolving-on-resolving user tickets, performing routine system and server health checks, and maintaining stable infrastructure performance, skilled in troubleshooting, incident management, and working within SLA-driven environments. Possess a strong interest and foundational knowledge in cloud technologies and cybersecurity, with hands-on experience in Azure services and basic security tools. Actively seeking opportunities to transition into roles aligned with cloud security and cybersecurity to build on existing skills and contribute to secure modern IT environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Project
Royal Sun Alliance
12.2022 - Current
- Supported and maintained the Portia application, a source application for property-related insurances, resolving various issues related to the application.
- Managed housekeeping and daily activities associated with the application to ensure smooth operation.
- Used tools like Oracle SQL Developer, Unix servers both prod and non-prod, mainframe applications etc.
- Incident and change management to resolve the tickets and for deployment of the development work of the application.
- Involved in presenting the KT and helped in decommissioning the application and migrating the data over to a newer application.
- Moved to different team, where I get to learn new technologies of C#, .NET, Javascript etc.
- Supported for the application which needs to be available 24 hours, Health checking of the applications, Jobs, Databases, and severs.
- Handled multiple tasks, including data fixes for incidents, and actively participated in change management by raising critical changes to support application development.
- Directly provided knowledge transfer (KT) to clients, ensuring they received the necessary information and understanding on the application.
Education
Bachelor of Science - computer science of engineering
JNTUA College of Engineering
Kalikiri07.2021
Skills
- Linux/Unix
- Networking
- SQL
- Python
- Azure (Core Services, Intersite connectivity, Admin)
- Nmap
- Metasploitable framework
- Security
Hobbies and Interests
Web browsing, Games, Music, Youtube, Hacking
Accomplishments
- Cornerstone - for resolving critical Portia and UKRIS application issues
Certification
- AZ900 - Azure Fundamentals
Timeline
Project
Royal Sun Alliance
12.2022 - Current
Bachelor of Science - computer science of engineering
JNTUA College of Engineering
Similar Profiles
Maleeha KhalilMaleeha Khalil
Customer service advisor at Royal & Sun AllianceCustomer service advisor at Royal & Sun Alliance
SAURABH KANCHANSAURABH KANCHAN
Vulnerability Remediation (Contract Based Project) at RSA(Royal Sun Alliance)Vulnerability Remediation (Contract Based Project) at RSA(Royal Sun Alliance)
Jean A. TyrellJean A. Tyrell
Medical Management Specialist at Royal & Sun AllianceMedical Management Specialist at Royal & Sun Alliance
Madhuri KonduruMadhuri Konduru
Assistant Manager at VodafoneAssistant Manager at Vodafone
Sandhya CSandhya C
Assistant Manager – People Advisory Services at Ernst and YoungAssistant Manager – People Advisory Services at Ernst and Young