Shaik Shagufta

• Exceeded sales targets, achieving 135% of Q3 goals (130%+ overall) and recognized as a top-performing sales leader for three consecutive quarters. Consistently delivered above quota, including 114% ($1.41M) in Q1 and 107% ($1.2M) in Q2.
• Drove 113% ASP growth, boosting profitability across enterprise accounts.
• Achieved 107% webinar attendance and a 12% lead-to-enrollment conversion rate through high-conversion webinars, technical deep dives, and executive roundtables.
• Expanded enterprise pipeline value by 30% in one quarter through strategic forecasting, account expansion, and partnership monetization.
• Delivered 21% QoQ enrollment growth in Data, Cloud, and AI programs from FAANG and high-growth tech companies.
• Achieved 100% referral targets by building strong client relationships, increasing retention, and strengthening vendor and ecosystem partnershipps.
• Designed and delivered customized enterprise training programs enabling talent mobility and leadership readiness.
• Increased enterprise client retention by 17% through needs assessments and alignment with promotion frameworks.
• Partnered with marketing to boost M1 and M2+ funnel volumes and accelerate pipeline progression via targeted campaigns.
• Reduced CAC and improved lead quality by executing demand generation strategies with LinkedIn Sales Navigator and multichannel outreach.
• Led and developed a 12-member Program Advisory team, driving top performance through coaching, mentoring, and structured onboarding.
• Recruited and onboarded high-caliber talent, accelerating lead-to-conversion rates and embedding best practices across the team.
• Designed and implemented incentive structures, driving team motivation,target achievement and employee retention.

Career Progression
Business Development Executive → Team Lead → Business Development Manager

• Joined as Business Development Executive – Exceeded sales targets by 180% in first month, maintaining consistent overachievement.
• Promoted to Team Lead within 3 months for exceptional performance
• Advanced to Business Development Manager – Doubled team size to 8 members; led talent acquisition, onboarding, and capability building to strengthen performance.

Key Achievements:

• Awarded Best Leadership recognition for consistently exceeding team revenue goals.
• Designed and delivered company-wide sales training on objection handling, on-the-spot closures, and advanced selling tactics.
• Led digital transformation program launch and scale-up, forging strategic corporate and institutional partnerships that drove a 22% increase in academic enrollments in one quarter.
• Co-led sales enablement material revamp to improve pitching effectiveness and win rates.
• Conducted market research, competitor analysis, and industry trend studies to identify and pursue new business opportunities.
• Managed corporate client relationships, negotiated contracts, and ensured timely service communication.
• Organized high-impact webinars, workshops, and product showcases to increase lead quality and conversion rates.
• Partnered with cross-functional teams (marketing, product, operations) to strengthen pipeline progression and client engagement.
• Delivered training and mentorship to sales staff, accelerating onboarding and embedding best practices.
• Participated in weekly leadership strategy meetings to align business performance with growth objectives.

• Increased Customer Satisfaction Score (CSAT) from 79% to 92% by implementing quality coaching, process improvements, and personalized support strategies.
• Improved First Contact Resolution (FCR) rate by 19%, reducing repeat inquiries and boosting customer trust.
• Reduced Average Handle Time (AHT) by from 7min57secto 5min 42sec through process optimization and workflow automation, improving team efficiency.
• Led a team of 7 associates to consistently meet/exceed service-level agreements (SLAs) for response and resolution times.
• Developed and implemented a training program that decreased onboarding time and improved new hire performance metrics.
• Spearheaded a customer feedback initiative, leading to actionable insights that drove product/service enhancements.
• Managed high-volume escalations and provided resolutionswhile maintaining high satisfaction ratings.
• Implemented performance dashboards and KPI tracking, improving accountability and enabling data-driven decisions.
• Increased Net Promoter Score (NPS) by 5 points in 2 months through service excellence initiatives.
• Collaborated with cross-functional teams to streamline escalation handling, cutting resolution time by 28%.
• Recognized with Team Excellence and NPS crusher awards for exceptional leadership and service quality results.

• Acted as the go-to expert for Apollo munich health insurance process resolving complex cases with 91% accuracy and reducing escalation volume by 78%.
• Designed and delivered training programs for 25+ team members, increasing product knowledge scores and first call resolution rates
• Partnered with cross-functional teams (Ops, Product, Training) to refine workflows, resulting in faster turnaround time and improved SLA compliance.
• Led knowledge base creation/updates, reducing repetitive inquiries and improving team self-sufficiency.
• Supported quality audits, ensuring compliance.
• Piloted new tools or processes, providing feedback that drove successful company-wide rollout.
• Coached and mentored new hires, improving early performance metrics.
• Recognized with Overachiever award for excellence in subject matter expertise and contribution to business goals.