Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Disclaimer
Languages
Personal Information
Timeline
Generic

SHAIK SHOIAL FAHEEM

Visakhapatnam

Summary

To be associated with a progressive organization that gives me scope to be a part of the team that dynamically works towards the growth of the organization and upgrade my knowledge and skills in accordance with latest trends to enable myself and the organization to reach higher echelons.

Overview

8
8
years of professional experience

Work History

Sr Team Leader Front Office

Best Western Plus Tejvivaan
Visakhapatnam
09.2024 - Current
  • Provided guidance to team members in resolving complex issues or complaints.
  • Implemented systems for tracking employee attendance, leave requests, overtime.
  • Managed day-to-day operations of the department while ensuring high standards of quality control.
  • Monitored staff performance through observation, audits and reports.
  • Communicated regularly with senior management regarding project updates or changes.
  • Developed strategies for improving customer service levels, productivity and efficiency.
  • Maintained up-to-date records of all activities related to the team's operations.
  • Collaborated with other departments to ensure smooth operations of the team.
  • Established policies and procedures for the entire team to adhere to.

Customer Service Representative

Ansar Gallery
Qatar
07.2023 - 07.2024
  • Company Overview: Qatar
  • Qatar
  • Provided exceptional customer service to ensure customer satisfaction.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Front Office Executive

Anu Institute of Neuro and Cardiac Science
Visakhapatnam
06.2022 - 06.2023

Front Office Associative

Hotel Rio Beach
Visakhapatnam
07.2020 - 06.2022

Front Office Associate

Coraltree by Goldfinch
Bangalore
08.2018 - 03.2020

Front Office Associate

Rio The Hotel
Bangalore
07.2017 - 07.2018

Education

Frankfinn diploma -

Hospitality travel management
01.2017

12th Board of intermediate -

01.2016

S.S.C -

01.2014

Skills

  • Time Punctuality
  • Flexibility
  • Quick learner
  • Good Communication Skills
  • Self Confidence
  • Ms-Office
  • Internet Concepts
  • Win-Hms Software
  • Hotellogix software
  • Prism Software

Accomplishments

  • S.S.C, 2014
  • 12th Board of intermediate, 2016
  • Frankfinn diploma Hospitality travel management, 2016-2017

Hobbies and Interests

  • Reading Books
  • Playing Cricket & Foot Ball

Disclaimer

I declare that the foregoing information is correct and complete to the best of my knowledge and belief and nothing has been concealed/ distorted.

Languages

  • English
  • Hindi
  • Telugu

Personal Information

  • Father's Name: Shaik mahamadu
  • Date of Birth: 12/01/97
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Single

Timeline

Sr Team Leader Front Office

Best Western Plus Tejvivaan
09.2024 - Current

Customer Service Representative

Ansar Gallery
07.2023 - 07.2024

Front Office Executive

Anu Institute of Neuro and Cardiac Science
06.2022 - 06.2023

Front Office Associative

Hotel Rio Beach
07.2020 - 06.2022

Front Office Associate

Coraltree by Goldfinch
08.2018 - 03.2020

Front Office Associate

Rio The Hotel
07.2017 - 07.2018

Frankfinn diploma -

Hospitality travel management

12th Board of intermediate -

S.S.C -

Similar Profiles

CREATE PROFILE
SHAIK SHOIAL FAHEEM