Shaik Shujauddin
Business Administration
Hyderabad
Summary
As a dynamic, adaptable, and passionate professional committed to excellence, I have honed my problem-solving and communication skills to excel in diverse settings. I continually seek new challenges and learning opportunities. My collaborative nature and positive attitude enable me to contribute effectively to any team. Keen to bring these qualities to your team.
Overview
6
6
years of professional experience
8051
8051
years of post-secondary education
5
5
Languages
Work History
Customer Service Supervisor
GHX
Hyderabad
08.2024 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
Work Force Management
Accenture India Pvt Ltd
Hyderabad
03.2022 - 08.2025
- Monitor real-time queues, promptly identifying any deviations in service level (SL) and taking proactive measures to manage service level agreements (SLAs).
- Proficient in forecasting staffing needs, scheduling, and optimizing workforce utilization to meet business objectives efficiently.
- Skilled in balancing workload distribution, managing shift schedules, and ensuring adequate coverage to meet operational demands.
- Supervise and lead a team of Reporting Associates, ensuring their productivity and adherence to quality standards.
- Compile and disseminate periodic performance reviews to senior management, providing comprehensive insights and recommendations.
- Oversee the generation and delivery of daily, weekly, and monthly reports for both clients and internal stakeholders.
- Implement ID management protocols in accordance with business requirements, ensuring security and compliance standards are met.
Process Associate
Genpact India Pvt Ltd
New Delhi
03.2019 - 03.2022
- Diagnose and troubleshoot a wide range of technical issues encountered by users, employing a systematic approach to identify root causes and implement effective solutions.
- Address and rectify all issues pertaining to applications, payments, and bugs reported by users, ensuring seamless functionality and optimal user experience across various platforms.
- Provide comprehensive resolution to diverse user issues, spanning technical glitches, usability concerns, and software malfunctions, while prioritizing timely and satisfactory outcomes.
- Specialize in resolving issues specific to the Play Store ecosystem, including installation problems, update issues, and compatibility challenges, leveraging in-depth knowledge of platform functionalities.
- Prioritize achieving First Call Resolution (FCR) targets by meticulously addressing user inquiries and concerns during initial interactions, aiming to deliver prompt and efficient solutions with minimal escalations.
- Exhibit a proactive and adaptable approach to problem-solving, adept at swiftly assimilating new information and leveraging available resources to expedite issue resolution and enhance user satisfaction.
- Continuation......
Education
MBA -
Hyderabad Presidency College
Hyderabad06.2016
Bachelor of Arts - Computers
Hyderabad Presidency College
Hyderabad06.2014
Board of Intermediate -
Azan Junior College
Hyderabad06.2011
Board of Secondary Education -
Iqra High School
Hyderabad03.2009
Skills
- Technical Skills:
- Microsoft Office Suite: Excel
- Google Suite: Google Sheets
- Data Visualization: Tableau
- OS: Win XP, Windows 7, 8, 10
- Soft Skills:
- Loyalty
- Leadership & Management
- Team Player
- Ability to Generate Enthusiasm in Others
- Relationship Building and Trust Establishment
- Confidence and Determination
- Adaptability to Different Situations
Interests
Hobbies/Interest : Cricket, Playing Video games, Etc
Accomplishments
- Promoted to Subject Matter Expert (SME) within 6 months for exceptional teamwork and performance.
- Recognized as the best performer SME for consistently exceeding expectations and delivering high-quality work.
- Attained the position in Work Force Management (WFM) and became the top performer within a span of 4 months, demonstrating strong dedication and skill in the role.
Disclaimer
I hereby declare that the facts given in resume are correct to best of my knowledge and belief. Place : Date : Shaik Shujauddin
Contact
- Phone: +91 995 998 9852
- Email: shaikshujauddin007@gmail.com
- Address: Mustafa Nagar, Nawab Saheb Kunta, Hyderabad, Telangana 500053
Personal Information
- Date of Birth : 1993-07-13
- Fathers Name : Shaik Taj uddin
- Marital Status : Married
- Strengths : Positive attitude, Hardworking, Self confident
- Address : Karwan, Hyderabad - 500006
- Nationality/Religion : Indian/Muslim
Timeline
Customer Service Supervisor
GHX
08.2024 - Current
Work Force Management
Accenture India Pvt Ltd
03.2022 - 08.2025
Process Associate
Genpact India Pvt Ltd
03.2019 - 03.2022
MBA -
Hyderabad Presidency College
Bachelor of Arts - Computers
Hyderabad Presidency College
Board of Intermediate -
Azan Junior College
Board of Secondary Education -
Iqra High School
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