Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
SHAIK WASIM BASHA

SHAIK WASIM BASHA

Summary

Experienced professional in the automobile industry with 11 years of expertise in sales, marketing, product development, and customer service. Proven success and deep understanding of the industry's evolving landscape. Skilled in team management, strategic planning, problem-solving, communication, and interpersonal abilities. Committed to delivering exceptional results and collaborating with stakeholders to achieve organizational goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Area Service Manager

Ather Energy
12.2023 - Current
  • Lead the South-4 Service Team, currently managing operations across 21 locations in Andhra Pradesh, after successfully overseeing 16 locations in Telangana.
  • Drove a significant improvement in TNPS (Transactional Net Promoter Score) by implementing process standardization, customer feedback loops, and technician upskilling programs.
  • Enabled dealership profitability across multiple locations by optimizing resource utilization, controlling warranty costs, and enhancing workshop throughput.
  • Successfully reduced customer complaints by over 30% through proactive service recovery, strong escalation management, and transparent customer communication.
  • Designed and rolled out structured technician training programs, leading to improved service quality, reduced rework, and faster turnaround times.
  • Consistently delivered top performance with the South-4 zone recognized as one of the top-performing service zones Pan-India, based on KPIs, customer satisfaction, and operational efficiency.
  • Managed cross-functional teams to implement strategic service initiatives aligned with company goals, ensuring adherence to processes and driving regional excellence.
  • Analyzed service metrics to identify gaps, initiated improvement plans, and fostered a culture of continuous enhancement across service locations.
  • Built and nurtured strong stakeholder relationships across internal teams and external partners, contributing to collaborative success and business growth.
  • Oversaw budget planning, resource allocation, and cost optimization, ensuring efficient operations and high service profitability.
  • Set aggressive but achievable team targets, driving a performance-oriented culture with clear accountability and recognition.

Technical Trainer

Royal Enfield
11.2022 - 12.2023
  • Delivered training programs on cutting-edge automobile technologies and industry best practices to dealership service personnel.

  • Led workshops on advanced motorcycle technology, increasing employee competency and engagement in technical processes.
  • Evaluated training effectiveness through feedback mechanisms, refining content for improved learning outcomes.
  • Mentored junior trainers, fostering a culture of continuous improvement and professional development within the team.
  • Implemented digital learning platforms, streamlining access to training resources and enhancing learner experience.
  • Conducted needs assessments to identify skill gaps, tailoring training initiatives to meet organizational goals.
  • Maintained detailed records of employee progress throughout training programs, allowing managers to easily track improvements over time.
  • Evaluated training effectiveness through regular feedback surveys, making necessary adjustments to course content as needed.
  • Cultivated customized curriculum and course content to address organizational technology training mandates.
  • Delivered train-the-trainer sessions to empower internal subject matter experts to lead future training initiatives.
  • Partnered with HR teams to align technical training initiatives with overall talent management strategies.
  • Developed job-specific competencies and performance standards.
  • Developed and implemented successful onboarding program.

General Manager Service

Pioneer Automotive
02.2020 - 11.2022
  • Develop and implement service strategies to improve customer satisfaction and retention rates. Manage service operations, including scheduling, repair procedures, and inventory management. Create and maintain a positive and productive work environment, promoting teamwork and collaboration among team members. Monitor and analyze service performance metrics to identify areas for improvement and take appropriate action. Ensure compliance with safety, quality, and environmental regulations and standards. Build and maintain strong relationships with customers, stakeholders, and suppliers to promote business growth. Manage the service department budget and identify opportunities to increase profitability. Train and develop service technicians to improve their technical skills and customer service abilities. Stay up-to-date with the latest industry trends and innovations, and make recommendations for new service offerings and processes.

Service Engineer

Piaggio Vehicles pvt ltd
08.2015 - 02.2020
  • Workshop management, provide after sales service and technical support to dealer
  • Monitor, control and improve service performance and send reports to H.O
  • Improve Service Productivity, profitability review and communicate to H.O
  • Warranty Management and quality improvement
  • Provide Customer Support
  • Plan Monitor and support service activity at dealer location to generate enquiries and review product feedback
  • Problem solving ability on vehicles
  • Strong on technical, systems and process orientation
  • Maintain the necessary records and submit reports as specified by the organization
  • Contribute product feedback based on customer to improve quality of vehicle
  • Co-ordinate with CRM and clear all concerns related to service
  • Looking after Vijayawada East Godavari and West Godavari ..

Education

B.Tech/B.E. -

Institute of Management Education (IME)
06.2018

Diploma - Mechanical Engineering

VIKAS POLYTECHNIC COLLEGE
Visannapeta
04.2015

10th - English

Andhra Pradesh
01.2012

Skills

  • Dealer Training
  • Managerial Skills
  • Soft Skills Training
  • Customer Care
  • Field Service
  • Warranty Management
  • Service Quality
  • After Sales Service
  • Operations Management
  • Spares Management
  • Workshop Management
  • Training
  • Soft Skills
  • Positive attitude
  • Teamwork
  • Analytical thinking

Certification

  • Customer Relationship Management in Business Services
  • Develop your Emotional Intelligence
  • Advanced Lean Six Sigma Yellow Belt
  • Motor & Controllers for EV -Certified by Alison

Languages

English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Urdu
Advanced (C1)
Arabic
Advanced (C1)

Timeline

Area Service Manager

Ather Energy
12.2023 - Current

Technical Trainer

Royal Enfield
11.2022 - 12.2023

General Manager Service

Pioneer Automotive
02.2020 - 11.2022

Service Engineer

Piaggio Vehicles pvt ltd
08.2015 - 02.2020

10th - English

B.Tech/B.E. -

Institute of Management Education (IME)

Diploma - Mechanical Engineering

VIKAS POLYTECHNIC COLLEGE

Similar Profiles

CREATE PROFILE
SHAIK WASIM BASHA