Shaik Zeeshan

• Handling the store size of 2440 Sq. feet.
• Maintaining a team of 8 customer care associates.
• Keeping track of all sales activities.
• Responsible for hiring, training and motivating staff members.
• Ensuring visual merchandising and store layout.
• Responsible for achieving sales targets
• Dealing with customer queries and complaints.
• Managing stock and controlling inventory.
• Coordinating with area manager, regional manager and brand supervisors.
• Preparation of sales reports and stock reports.
• Ensuring in-store marketing activities to promote sales
• Responsible for maintaining SOP standards

• Going the extra mile to create a delightful experience for the customers. To make the process efficient and consistent. To reduce maximum variation.
• Analyzing the efficiency and costs of existing business processes. ➢ Creating and presenting process improvement reports. ➢ A collaborative workforce. ➢ Committed leadership.

ACHIEVEMENTS

• Created Dashboard to measure Improvement of NPS score daily. • Deep dive and see the comments of the customer what needs to be improved.
• • To gauge the customer how happy the customer is with the company and its services • Increased the NPS score to 35^ and increasing. • Changes made in capturing the responses of the customer. • The response rate towards the orders delivered were increased.

Communication Project (SMS) (Licious)

• As there was many SMS which was failing to be delivered. • Many templates were blocked. • Registered new templates and worked with technology team get it Integrated. • Delivery % of SMS while handed over was 40% and increased to 92%^